9.8
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 408 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The car was constantly smelling like smoke. It felt like it was going to catch fire. I got it serviced when it had to be serviced at 15k but Audi dealership did not warn of any recall and mentioned everything was great with the car. In the end I had to sell the car which was in April, 22 because I didn-??t feel safe driving the car anymore. I would also constantly get airbag being deployed warnings on the screen and one time the car shut down automatically as I was driving at about 45Mph going up the mountain
- Eugene , OR, USA
Yesterday I driving my AUDI Q5 2020 on the expressway, then with no warning multiple warning and error messages suddenly appeared on dashboard. The Entire car immediately shut down in middle of the expressway, no time for me to put on my hazard, no time for me to safely pull over..With difficulty moving it to safety. The car wouldn't start and I was in the middle of the expressway which put me at great risk along with my passengers and surrounding vehicles.... I was scared and shocked Very dangerous !!!!
- Brooklyn , NY, USA
Gateway control modular failure. At dealer currently. We took pictures. Multiple reports of the exact same thing on Audi forums online. Audi confirmed same issue. While driving car it suddenly stopped and the emergency brake was automatically applied. No warning, no way to Live the car to safety, all the warning lights began to flash, windows started to rolling up and down. Then the car just turned off. Unable to start it, turn it on, move it, nothing. Needed a special tow truck to have it towed to dealer. A serious safety issue. I am 8 m pregnant, had my brother and 4 year old nephew in car. I am concerned for my safety but equally concerned for every Q5 has this gateway module in this location. Every person driving a Q5 and other drivers can be affected by the design flaw of the location/ lack of protection of this gateway module. We were lucky we were not on the highway. What if this happened on a highway at high speeds or in a curve.
- Basking Ridge, NJ, USA
I recently purchased a 2020 Audi Q5. It was 6 weeks old and had about 2300 miles on the odometer. When pulling out of a parking space the car died. I could not get it started no matter what I did. I could not even get the flashers to turn on (to the ire of those trying to exit the lot.) after having it towed (I was on vacation, no less!) I learned that the electrical distribution system was defective and had to be replaced. I am just grateful this did not give out on a 55 + mph highway, which could have been life threatening. Also, since the gear shift is electric, there is a way to put the car in neutral for towing purposes. This system did not work and my car had to be towed backward while in drive.
- Falls Church, VA, USA
Overall problem: Audi Q5 2020 appears to have a computer malfunction that instantly disables all systems. Vehicle 'shut itself off' at a brief stop and became very difficult to control, rolling into intersection. Details: I stopped car at residential neighborhood stop sign (brief and complete stop, no wait), immediately ready to proceed forward. Audi's 'auto stop/start' feature shut off the engine, then immediately all electronics shut down. The car basically 'turned itself off.' Vehicle then began drifting/coasting into intersection. Controls were unresponsive. I realized the power brakes and power steering were disabled. I braked very hard, which stopped the car. Had to keep brakes pressed very hard to keep car from moving. Ignition button was unresponsive. I then noticed a small message on the dashboard controls which read something like 'start/stop ignition system disabled ' put car in P.' (this was the only working electrical feature I noticed, the event was frightening and disorienting, but I'm fairly sure nothing else was functioning). I then shifted gearshift to park, and was able to start the car and drive away. I reported problem to dealer. Dealer claimed to inspect vehicle, and said they were unable to find anything wrong. Dealer said vehicle's computer had no record/memory of the incident. Dealer also seemed resistant to properly documenting the incident on their paperwork. I reported the problem to Audi corporate in auburn hills mi, explaining I no longer felt safe driving this car, and would not drive it again. Audi claimed to perform their own investigation, and their brief reply said that they were not obligated to do anything under applicable lemon laws. Car was in 3rd month of lease, ~150 miles. Previously I drove an Audi A4 2017 for 3 years so I was/am very familiar with the way Audi operate.
- Beverly Hills, CA, USA
- Cumberland, ME, USA