bought 2020 Audi Q5 Quatro Prestige - top of the line - can't get any better. LOVED everything about the car, until the oil light came on at just over 4,000 miles. WHAT??!! Called dealership - who said it seemed unusual, but could be "break in consumption" and to monitor it. I added the required full quart of specified oil as per the service tech - and went about my biz. At just over 7,000 miles, oil light came on AGAIN. Called dealer, again - and was told to add another quart, and they would look at it at the first service (10K). in the meantime I noticed the engine also started making a "lifter sound" on cold start. I reported this as well. Took the car up to the dealership for the 10k mile service at the one year mark (which was actually only 8K miles). Oh, and I also got Audi USA involved - using mostly social media, to which they responded very quickly! The tech heard the lifter sound the next morning on cold start too. Long story short - they heard the lifer noise, and in fact sent "three video to Audi engineers" look for direction. Over a month passed, and they were told I could pick it up and should "monitor the noise" Regarding the oil consumption, they started Phase 1 of "oil consumption test" and returned the car to me. I am just over 10k miles now (2k miles since I picked it up) and the oil level shows it's down about 65%. I emailed AudiUSA and requested a buy back. They sent the paper work to determine (I guess the value??), and I received an email from the GM dealership today offering me a "trade assistance program" ... that's where we're currently at. I don't know if I'll go down that path - as much as I love this car, there is a long time trend of oil consumption issues, and the 2.0T engine that's in this car is problematic across SEVERAL other brands. Stay tuned.. any thoughts or comments are welcome and encouraged.
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bought 2020 Audi Q5 Quatro Prestige - top of the line - can't get any better. LOVED everything about the car, until the oil light came on at just over 4,000 miles. WHAT??!! Called dealership - who said it seemed unusual, but could be "break in consumption" and to monitor it. I added the required full quart of specified oil as per the service tech - and went about my biz. At just over 7,000 miles, oil light came on AGAIN. Called dealer, again - and was told to add another quart, and they would look at it at the first service (10K). in the meantime I noticed the engine also started making a "lifter sound" on cold start. I reported this as well. Took the car up to the dealership for the 10k mile service at the one year mark (which was actually only 8K miles). Oh, and I also got Audi USA involved - using mostly social media, to which they responded very quickly! The tech heard the lifter sound the next morning on cold start too. Long story short - they heard the lifer noise, and in fact sent "three video to Audi engineers" look for direction. Over a month passed, and they were told I could pick it up and should "monitor the noise" Regarding the oil consumption, they started Phase 1 of "oil consumption test" and returned the car to me. I am just over 10k miles now (2k miles since I picked it up) and the oil level shows it's down about 65%. I emailed AudiUSA and requested a buy back. They sent the paper work to determine (I guess the value??), and I received an email from the GM dealership today offering me a "trade assistance program" ... that's where we're currently at. I don't know if I'll go down that path - as much as I love this car, there is a long time trend of oil consumption issues, and the 2.0T engine that's in this car is problematic across SEVERAL other brands. Stay tuned.. any thoughts or comments are welcome and encouraged.
- Sandy K., Eugene, US