2.2

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
70,143 miles

About These NHTSA Complaints:

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problem #7

Jul 162021

Q7

  • miles
I purchased this vehicle used on 7/14/21 from Audi of Des Moines. Not even 3 days after purchasing, the rear view mirror fell down, the back of the front driver and passenger seats came off, the car had been hail damaged at the dealership but they didn't inspect the entire car so I have to replace the windshield and front license plate plastic grill attachment. However, my biggest concern is the smell of Gasoline after I drive the vehicle, every time. There is a strong odor of gasoline near both rear doors/wheels that can be smelled after stepping out of the vehicle and the engine has been lagging. I have filled the gas tank 3 times and each time used premium gasoline. I can't get any information as to whether or not my specific vehicle has had the 2 fuel recalls checked and/or serviced. I am beyond frustrated and feel like I was sold a lemon. Of course the dealership will not help me because they sold it as is no return policy. Mind you that stated that all they did to it was wash it and clean the inside prior to selling it to me and did not do any kind of thorough inspection.

- Earlham, IA, USA

problem #6

Apr 072020

Q7

  • 140,000 miles
Fuel leaking top of left side fuel tank at fuel pump connections

- Midlothian, VA, USA

problem #5

Mar 172019

Q7

  • 124,000 miles
I have a 2009 Audi Q7 diesel bought from dealership March 2019 after it had been sold to the public once Audi did emissions recalls, after I bought this vehicle had issues with it 10 days after I bought it I took it back dealership wants to have nothing to do with helping me even though it still has an extended warranty for 4 years more from the manufacturer, I have a flashing glowplug and limp mode vehicle that when driving it and glow plug goes on while I am on the road vehicle slows down from going 65mph to approximately under 15mph in just seconds engine loses power and its a safety hazard while on the freeway. Audi dealer claims I have fuel contamination but when asked to prove to me this through fuel being sent to the lab they have no such lab results. They just claim I had this in order not to honor my warranty which is very fishy since I bought vehicle once they sold it out to the public after recall had been supposively fixed for emissions. I had fuel pumps replaced fuel pressure regulators and injectors as well all paid out of pocket vehicle still states code poo88 and code P0087 changed fuel filter also and now catalyc converter code is on also I feel they need to honor my warranty since fuel was never tested through a lab and its just by word of mouth that they claim I had contamination. Vehicle still being worked on but all costs out are out of my pocket eventhough my warranty booklet from the manufacturer states I should be covered for fuel rails, pumps, catalyc converte etc..

- San Jose, CA, USA

problem #4

Jul 202019

Q7

  • 103,000 miles
Noticed a strong gasoline smell in the enclosed garage where the vehicle is kept. Researched the issue online and discovered several instances where the pressurized fuel filter assembly on top of the fuel tank (left side, beneath second row rear seat) develops cracks in the plastic and emits a fine spray of fuel. I removed the second row seat and discovered a pool of liquid gasoline on top of the pressurized fuel filter. Audi has an existing recall under NHTSA campaign number: 16V660000, which merely "installs a butyl rubber band to protect the pump" and which I have already had performed at the dealership. This is a different issue in that the fuel filter itself develops cracks and fissures that allow pressurized fuel to escape. In the picture you can see that the electrical connector appears to be immersed in liquid gasoline.

- Hanahan, SC, USA

problem #3

Mar 102017

Q7

  • miles
I recently moved from boston to madrid / spain bringing my car with me (November) at the same time, in November 2016, I was informed with respect to a safety recall 20W9 I contacted Audi of America to get a solution. Audi us redirected me to an Audi dealer in spain to get the issue fixed. The dealer in spain do not want to solve the problem, not even wants to tell me if the car is safe (and I have 5 kids). I even offered to pay any fixing myself but Audi do not want to tell me wheter the car has a problem or not. Now I have the car with a safety recall that no one want to fix, and Audi us is not giving me a proper solution to get the issue resolved I provided Audi us with my current contact information that I facilitate you again provided you need it luis moreno C/ pena auseba N2, bajo a 28034 madrid spain cell: +34 615 90 13 11 email address: Anaglezalonso@hotmail.com please let me know how to proceed, I am very worry about this issue

- Madrid / Spain / Europe, MA, USA

problem #2

Apr 182016

Q7

  • miles
After major service check started smelling gas perceded with headaches and falling asleep driving, called service department with complaint took car back to dealer was told fuel was leaking, fuel filter cracked, asked why wasn't it check during service was told it wasn't part of service, asked was my car driveable" response no! checking windshield fluid is more important than checking the fuel filter? ?" the heavy gas smell was when driving and when car turned off! this could have resulted in death/serious injury if there was an accident due to gas leaking! if this was part of the major service check I wouldn't have gotten sick or almost die along with paying an additional $657 on top of 500 plus prior for service. This could have been avoided and checking the fuel filters needs to be part of all services which will save the next person's life!

- Goose Creek, SC, USA

problem #1

May 162015

Q7

  • 124,000 miles
According to Audi atlanta the high pressure fuel pump (hpfp) exploded. This small but contained explosion was centered within the high pressure fuel pump itself but then sent small metal fragments thorough the fuel system from diesel fuel tank through the injectors. Due to this 10K+ in parts and 4K+ in labor was required to flush the system, replace almost all of the parts in order to repair the damage.

- Covington, GA, USA