I am the owner of a 2020 Audi Q8 premium plus vehicle that has experienced a series of significant mechanical failures despite regular maintenance and prior dealership involvement. My issues began with a faulty starter, which was replaced under warranty, followed by an alternator recall that was addressed by an authorized Audi dealership. During that service, Audi performed a full diagnostic and identified additional repairs, which I later completed at an independent repair shop at a cost of approximately $3,000. Despite completing the recommended repairs, the vehicle continued to have issues, ultimately resulting in catastrophic engine failure at around 60,000 miles conveniently after powertrain, including reported internal damage (e.g., metal shavings). Due to the severity of the failure, the engine was removed by my mechanic for further evaluation. I then contacted Audi of America to request goodwill repair assistance, given the history of ongoing issues and prior dealership involvement. However, Audi refused to consider any goodwill assistance unless the vehicle was physically present at an authorized Audi dealership.
This requirement is not reasonable under the circumstances, as the engine has already been removed and the vehicle is not in a condition to be transported without incurring significant additional costs. I have made good faith efforts to address the vehicle’s issues, including following Audi’s prior diagnostic recommendations and investing substantial out-of-pocket funds, yet I am now being denied assistance based on a procedural requirement that does not account for the current condition of the vehicle. The car is presently at the repair shop where it has been since may of last year i have been making my payments as i cant let it ruin my credit and am just really overwhelmed. Given the pattern of failures and Audi’s refusal to provide a reasonable path toward resolution, I am seeking further investigation into whether other consumers have experienced similar issues and whether this matter may warrant class action review.
I am the owner of a 2020 Audi Q8 premium plus vehicle that has experienced a series of significant mechanical failures despite regular maintenance and prior dealership involvement. My issues began with a faulty starter, which was replaced under warranty, followed by an alternator recall that was addressed by an authorized Audi dealership. During that service, Audi performed a full diagnostic and identified additional repairs, which I later completed at an independent repair shop at a cost of approximately $3,000. Despite completing the recommended repairs, the vehicle continued to have issues, ultimately resulting in catastrophic engine failure at around 60,000 miles conveniently after powertrain, including reported internal damage (e.g., metal shavings). Due to the severity of the failure, the engine was removed by my mechanic for further evaluation. I then contacted Audi of America to request goodwill repair assistance, given the history of ongoing issues and prior dealership involvement. However, Audi refused to consider any goodwill assistance unless the vehicle was physically present at an authorized Audi dealership.
This requirement is not reasonable under the circumstances, as the engine has already been removed and the vehicle is not in a condition to be transported without incurring significant additional costs. I have made good faith efforts to address the vehicle’s issues, including following Audi’s prior diagnostic recommendations and investing substantial out-of-pocket funds, yet I am now being denied assistance based on a procedural requirement that does not account for the current condition of the vehicle. The car is presently at the repair shop where it has been since may of last year i have been making my payments as i cant let it ruin my credit and am just really overwhelmed. Given the pattern of failures and Audi’s refusal to provide a reasonable path toward resolution, I am seeking further investigation into whether other consumers have experienced similar issues and whether this matter may warrant class action review.
- Lyssa D., Rosedale, NY, US