Subject: Formal Complaint Regarding Water Ingress and Electrical Damage -?" Seeking Damages Dear Audi Customer Service, I am writing to formally lodge a complaint regarding significant issues with my Audi vehicle, which have led to severe damage and financial loss. Below are the details of the incidents: Initial Incident of Water Ingress: A few months ago, my Audi experienced water ingress through the sunroof, causing water to enter the front of the vehicle. This issue was addressed and repaired by your dealership under warranty. Recent Incident of Water Ingress: From June 13 to June 15, during heavy rains in Florida, my vehicle was stationary and parked. On [XXX], while driving the vehicle, I noticed an electrical burning smell and had to stop immediately. All the lights were displaying errors. Upon taking the vehicle to the Audi dealership, it was discovered that there was water ingress into the battery area and the rear of the vehicle. Despite the previous repairs for water ingress, the recent inspection revealed extensive water damage. The dealership has stated that the damage cannot be repaired under warranty and provided an estimated repair bill of $23,000. Consequently, my insurance company had to declare the vehicle a total loss. Given the history of water ingress issues and the failure of the initial repair to prevent further damage, it is evident that there is a significant defect in the vehicle. It is unacceptable that such a defect has not been adequately addressed, posing a safety hazard to consumers. PLEASE INVESTIGATE AS I AM not the only victim of this problem and audi is aware. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bonita Springs, FL, USA

The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Santa Clarita, CA, USA

Rearview and camera displays showed a blank screen. The instance showed up when the vehicle was in Reverse. The screen turned blank besides other features on the display such as camera views. Each view showed blank. An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.

- Detroit, MI, USA

I received the letter about 23V867 recall on this vehicle over two weeks ago. Letter indicates vehicle requires repair (per Audi's online data as recorded with data collection performed from the vehicle itself) NOW. I called to make an appointment with Audi Silver Spring [XXX] ) and initially I was told they will have to order new battery modules. A week later (this morning 2/29/2024) I was texted that they cannot perform the repair as they do not have cell balancer tool :( and this will take another two weeks. So while Audi indicates my vehicle is in imminent fire hazard, yet their dealers are not capable of repairing this issue, even though letter indicates repairs should be performed now. I am extremely concerned with the safety of the vehicle, passengers and my property while vehicle is parked on the driveway due to fire hazard. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Brookeville, MD, USA

The charging system used to charge the vehicle cannot be used at full capacity otherwise it can cause a fire. Potential house fire, wiring damage to home. This problem has been confirmed by the manufacturer. The components have not been inspected because Audi does not have a remedy for this recall. There are no warnings on the vehicle. Lights flicker in the home when charging.

- Saint Charles, MO, USA

The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System) and 23V842000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact attempted to charge the vehicle and was not able to charge the battery. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the charging port had failed and needed to be replaced. The vehicle was repaired. The contact researched online and became aware there was a recall related to the charging port failure under NHTSA Campaign Number: 19V434000 (Electrical System). The contact was advised by the independent mechanic that a dealer should check the software for any updates. The contact took the vehicle to a dealer and was informed that the charging port recall was not associated with the VIN. The contact was advised that the other two recalls had no relation to the failed charging port and that there was no remedy available for the two recalls related to the VIN. The manufacturer had been notified of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

- Street, MD, USA

I plugged my Grizzle home charger into the driver side charger on my 2019 Audi E-Tron. The Vehicle charged but did not disengage the charging handle. I called Audi and followed all their instructions but nothing worked. The car was towed to the Audi dealer where they had to disassemble the vehicle's charging port on the car to get the charging cable handle out. Although the car is still under warrantee, Audi refused to to repair the car under warrantee And charged me upwards of $500 for the repair. Audi claimed that since the charger was not an Audi charger there may have been outside influence. This explanation does not make any sense, nowhere in the owners manual does it stat that you are only required to use an Audi charger. This is equivalent to stating that you must take your car to the dealer for maintenance or risk voiding your warrantee.

- Los Angeles, CA, USA

My wife was driving our Audi e-tron and after several minutes driving she got she got very large red alert that said "ELECTRICAL SYSTEM: MALFUNCTION! - SAFELY STOP VEHICLE". She immediately pulled over to the side of the road into a parking lot just before the electric motors shut down completely. This put my wife in an extremely dangerous situation, and we consider her to be very lucky that she was not on a highway or in the middle of an intersection when this happened. The car became COMPLETELY immobile, just dead. We towed the vehicle to the dealership, and they informed us that it would be a minimum of three weeks before they can even begin to diagnose this issue. My service advisor has informed me that there is one other Audi e-tron currently at that dealership that has exactly the same issue as I have. Our Audi e-tron is a 2019 with 31,000 miles and the other person who has this same issue has 29,000 miles. THIS CAR IS EXTREMELY UNSAFE FOR THE ROAD. I have a family and there is no way I will feel comfortable letting them ride in this vehicle even if it is fixed.

- Austin, TX, USA

Early in January of this year - - Got the message on the dash ('ELECTRICAL MALFUNCTION'). - Then a 2nd. message ('PULL OVER WHEN SAFE TO DO SO'). - Then a final message ('DO NOT ATTEMPT TO DRIVE'). Vehicle was still driveable and I was able to make it back to the house. - Vehicle was towed to the Shawnee Mission Kansas Audi dealership Where it has been since January 4 First attempt to repair was to replace the battery control module (parts from Germany). That resulted in a series of new error codes being generated. So more parts from Germany (not sure what all this included). Ok so the tech was driving it around the lot at the dealership and the Turtle appeared and the car stopped. So back into the shop. So the latest is they found a leak from the battery coolant system, leaking directly onto the front motor. Ok so now I am waiting for a 'NEW MOTOR' and who knows what else from Germany. Ok so with that said, I did a little digging around on my own. The actual problem is caused by a faulty gasket. Found this below on an auto blog site discussing the Audi E-Tron. The situation described below is potentially extremely dangerous. So my problem apparently is common with this vehicle: ".... The e-tron shut-down appears to be caused in some cases by a failing gasket which allows coolant to leak into the motor. The fix is a new motor which, though it should be covered by the warranty, takes a long time while the dealer waits for delivery of a whole new e-tron motor. Some drivers have been left stranded in another state, hundreds of miles from home, with a vehicle that will not even turn on and takes weeks to repair..... "

- Overland Park, KS, USA

I got this Audi etron with the security that I would have access to 150kw charging stations that would charge my car in 30 minutes. This was a lie and they dont exist on the East coast. You are lucky if you can find 1 near by. The fastest charging time for my Audi when its on 26% is an 1hr and 15 minutes on the only supercharge stattions that exisit which are 50kw. This means if I want to go out of states I can not because it will add an extra 5 hours just to charge the car because unlike the sales guy told me it does not give you 250 miles but 204 miles. They also sold me the brand new vehicle with all 4 safety handles missing. I am not comfortable driving the care because if something as simple as safety handles was missed what else was missed.. I reached out to bryan who was suppose to be helping me from the customer experience department and he told me there is nothing they can do the car works fine and the service department is fixing the handles. I informed him that they did not fix or check my car. They only took pictures. They are trying to wipe their hands on selling me $100,000 car.

- Glenwood, NJ, USA

On January 13, 202, this 2019 Audi E-tron was the 2nd car stopped at a red traffic signal on a public road. The driver's foot was on the brake. While the light remained red with the driver's foot still on the brake, the car lurched forward into the rear of the front car continuing pushing forward for several seconds as the driver pushed harder on the brake, tried to shift the car out of drive, finally stopping the car by pushing the power button. The car was immediately towed to the dealer after the accident, and the dealer and Audi of America was immediately notified of the incident. Audi finally sent an engineer to inspect the car on Feb. 14, 2020. According to Audi, the accelerator and brake pedals were operating properly at the time of their inspection, and the car's data recorder revealed no information regarding the accident. They conclude that the absence of evidence exonerates the car and Audi. Inasmuch as the accident happened exactly as described above, the absence of any data on their recorder, if true, and the proper functioning of the pedals upon later inspection, are not evidence that the accident did not happen as described and the absence of some electronic malfunction that is likely to have occurred as being the cause. Therefore, this vehicle is inherently untrustworthy and unsafe.

- Miami, FL, USA