Subject: Formal Complaint Regarding Water Ingress and Electrical Damage -?" Seeking Damages Dear Audi Customer Service, I am writing to formally lodge a complaint regarding significant issues with my Audi vehicle, which have led to severe damage and financial loss. Below are the details of the incidents: Initial Incident of Water Ingress: A few months ago, my Audi experienced water ingress through the sunroof, causing water to enter the front of the vehicle. This issue was addressed and repaired by your dealership under warranty. Recent Incident of Water Ingress: From June 13 to June 15, during heavy rains in Florida, my vehicle was stationary and parked. On [XXX], while driving the vehicle, I noticed an electrical burning smell and had to stop immediately. All the lights were displaying errors. Upon taking the vehicle to the Audi dealership, it was discovered that there was water ingress into the battery area and the rear of the vehicle. Despite the previous repairs for water ingress, the recent inspection revealed extensive water damage. The dealership has stated that the damage cannot be repaired under warranty and provided an estimated repair bill of $23,000. Consequently, my insurance company had to declare the vehicle a total loss. Given the history of water ingress issues and the failure of the initial repair to prevent further damage, it is evident that there is a significant defect in the vehicle. It is unacceptable that such a defect has not been adequately addressed, posing a safety hazard to consumers. PLEASE INVESTIGATE AS I AM not the only victim of this problem and audi is aware. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bonita Springs, FL, USA

I talked to an Audi representative and it appears there are recalls for sunroof leaking in various cars it was installed upon that include Volkswagen and Audi. My 2019 Audi was not included and the representative cannot explain why even though I have an identical issue with leakage from the sunroof. The exact problems that plagues other cars that were already given a recall. Instead of a recall, a TSB, was offered for my car but because it is not an actual recall, Audi will not pay for any repairs. From my online search, it looks like there was a class action lawsuit from a law firm called Milberg with my model included that was settled for extended the warranty of 8 years (2028) or 80k miles to repair the leaking sunroof. My car has a TSB and acknowledgment in the class action lawsuit that there was a faulty sunroof but because my car has 94k miles on it, Audi refuses to pay it. I believe that NHTSA needs to make an immediate recall for 2019 Audi E-tron for leaking sunroof because it is the same recall other cars have had with the same sunroof system installed, a class action lawsuit that offered payment for those not able to get the recall on their car, and Audi issuing a TSB because they know there is the same problem on my car. Audi keeps using the excuse that NHTSA didn't force them to make a recall on the 2019 Audi E-tron even though it suffers from the same problem as the other cars with the same sunroof system, so they are refusing to cover any costs to fix it.

- Tallahassee, FL, USA

This vehicle is equipped with a hands free tailgate sensor to allow hands-free opening with a kick or wave of a foot under the rear bumper. The problem is that while we are standing at the back of the vehicle, loading or unloading items, the tailgate sensor will activate and the tailgate will begin to close, requiring quick action to get out of the way. This happens unpredictably and has occurred more than once. Of course, there is a chance of injury from the tailgate or when trying to suddenly move out of the way.

- Los Angeles, CA, USA

Rearview and camera displays showed a blank screen. The instance showed up when the vehicle was in Reverse. The screen turned blank besides other features on the display such as camera views. Each view showed blank. An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.

- Detroit, MI, USA

We have several recalls for this car the battery and the ball joints are bad we called the dealer for help with the issue and never received any update, we can not drive this car due to a fire hazard and it is a real safety issue for all the public and our selves we need help. Please help my family thanks and god bless.

- Los Angeles, CA, USA

I discovered the following recall on your site but the AudiUSA site does not show the issue. I am alarm at the serious nature of this recall and Audi is only saying it does no have a remedy yet. that is unacceptable considering what could happen. We need a faster remedy to this very dangerous situation. A timely manner is right now, not later in the year. Dec 20,2023 Manufacturer Recall Number93U9 NHTSA Recall Number23V867 Recall StatusRecall Incomplete, remedy not yet available Summary A potentially critical self-discharge condition exists in certain high-voltage battery modules that, in some instances, may lead to thermal overload, possibly resulting in smoke or a fire. A high-voltage battery overheating increases the risk of a fire. Affected high-voltage batteries may experience a loss of range and/or performance as an early indication. Safety Risk A high-voltage battery overheating increases the risk of a fire. Remedy REPAIR NOT YET AVAILABLE Audi is working on an interim measure to help provide support for vehicles in this recall until the remedy becomes available. More information will be provided at a later date once the details of the interim measure are defined.

- Stockbridge, GA, USA

The sunroof exploded while on the highway. It was very dangerous as small glass shards fell while driving at highway speeds on the highway. It was not hit by anything, and there was no damage to the glass prior. There was no warning, just a loud pop/bang and then the glass fell and then a huge hole where the sunroof used to be.

- Laguna Beach, CA, USA

Leather dashboard is warping due to the water ingress issue which was addressed from previous recall.

- Hayward, CA, USA

In a parking lot after backing out from the spot and entering car in drive mode - there was spontaneous, sudden, uncontrollable acceleration and spinning of 360 degree on extreme speed bringing the car in the same spot and stopped only with colliding with other parked vehicle on passanger side, pushing it further and damaging another parked car. During the spin process it front of the car first collided rear end of the car parked on driverside, than curb, than the back of the car parked on passanger side. This entire event happened in fraction of a second without knowledge of the driver, immediately after the car was put in D mode from R mode. Suspecting some sort of TECHNICAL/ MECHANICAL FAILURE that should be further investigated for general safety. The car was regularly serviced at Audi dealership and there was on going issue with SOS SYSTEM notification trigger, which was addressed to Audi dealership multiple times and they tried to resolve it. The latest same issue was handled almost around a month of the accident. This car is technologically extremely advanced car and has every safety features in built. None of the features came on rescue to notify / stop the car. Even airbag didn't blew up on multiple collisions during that undescribable spontaneous acceleration and spinning of a STANDING CAR! Both Audi USA and GEICO are informed about the accident and they have assured investigating the incident too.

- Riverside , CA, USA

I got this Audi etron with the security that I would have access to 150kw charging stations that would charge my car in 30 minutes. This was a lie and they dont exist on the East coast. You are lucky if you can find 1 near by. The fastest charging time for my Audi when its on 26% is an 1hr and 15 minutes on the only supercharge stattions that exisit which are 50kw. This means if I want to go out of states I can not because it will add an extra 5 hours just to charge the car because unlike the sales guy told me it does not give you 250 miles but 204 miles. They also sold me the brand new vehicle with all 4 safety handles missing. I am not comfortable driving the care because if something as simple as safety handles was missed what else was missed.. I reached out to bryan who was suppose to be helping me from the customer experience department and he told me there is nothing they can do the car works fine and the service department is fixing the handles. I informed him that they did not fix or check my car. They only took pictures. They are trying to wipe their hands on selling me $100,000 car.

- Glenwood, NJ, USA

On January 13, 202, this 2019 Audi E-tron was the 2nd car stopped at a red traffic signal on a public road. The driver's foot was on the brake. While the light remained red with the driver's foot still on the brake, the car lurched forward into the rear of the front car continuing pushing forward for several seconds as the driver pushed harder on the brake, tried to shift the car out of drive, finally stopping the car by pushing the power button. The car was immediately towed to the dealer after the accident, and the dealer and Audi of America was immediately notified of the incident. Audi finally sent an engineer to inspect the car on Feb. 14, 2020. According to Audi, the accelerator and brake pedals were operating properly at the time of their inspection, and the car's data recorder revealed no information regarding the accident. They conclude that the absence of evidence exonerates the car and Audi. Inasmuch as the accident happened exactly as described above, the absence of any data on their recorder, if true, and the proper functioning of the pedals upon later inspection, are not evidence that the accident did not happen as described and the absence of some electronic malfunction that is likely to have occurred as being the cause. Therefore, this vehicle is inherently untrustworthy and unsafe.

- Miami, FL, USA