10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 10 / 0
- Average Mileage:
- 63,581 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Recall number 19V698 could not be verified using VIN no wbaav33481F[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Lexington, TX, USA
Takata recall. I received a card in the mail from BMW of North America informing me that there was a recall on the airbag for my 2003 BMW X5. When we called the dealership in amarillo Texas, autoplex BMW, we were told by the service manager kendra that we are welcome to buy new cars from them but they will no longer honor warranty or recall. Work for anyone with the last name (xxxx) or who is related to or affiliated with dr. (xxxxx). Is there any assistance you can give with this matter?3 the recall states that the inflator could cause serious injury or death if un resolved, does the BMW dealer have the right to refuse to perform the recall, jeprodizing my safety for whatever personal vendetta they have against dr. (xxxx), my son? (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Amarillo, TX, USA
The contact owns a 2001 BMW 325I. While driving approximately 40 mph, the front passenger side air bag inadvertently deployed. The front passenger sustained an injured right arm, which required medical attention. The failure was not diagnosed or repaired. The local dealer (here in gear BMW, I 55, jackson, ms) was notified, but the manufacturer was not. The VIN was invalid. The failure mileage was 300,000.
- Mount Olive, MS, USA
The contact owns a 2001 BMW 325I. The contact stated that the front passenger air bag abruptly and without an impact while driving approximately 40 mph. The contact stated that there were no visible metal fragments; however, the deployment caused damage to the front passenger door and ceiling. In addition, the front passenger side rim was damaged. The contact suffered injuries to the chest and neck caused by the force of the air bag deployment. Medical attention was not received. The vehicle was towed to an unknown dealer where it was determined that the vehicle could not be repaired. The manufacturer was not notified. The VIN was unknown. The failure mileage was 300,000.
- Mount Olive, MS, USA
2001 BMW 325 ci. Consumer writes in regards to takata airbag safety recall. The consumer was involved in an accident in which the air bag deployed and hit the consumer in the head causing brain injury and eye irritation. Prior to the accident the consumer paid out of pocket to have the air bag replaced due to the parts not being available for the recall. The passenger side was replaced. The driver's side was deemed to be a safe airbag. The consumer requested to be refunded the cost of replacing the airbag.
- Apopka, FL, USA
Takata recall. I've been bombarded with 'urgent recall notice' emails (lastly 07/14 and 07/20) and postcards from BMW, NHTSA and U.S. department of transportation, about safety recall' nos. 17V-047 and 13V-172/14V-428. And my wife received a similar postcard from 'BMW of North haven.' On August 10, rita, BMW recall center (1-877-432-7841) confirmed that my car was due for repairs, and arranged for an appointment with 'BMW of new london, ' 543 colman St, new london, ct 06320, where I've spend the whole morning on August 18, only to be told by nick parson (standing in for freddie illas, tag no.W959), that the airbags in my vehicle were of 'the types which did not need a replacement', claimed to return the vehicle without any air bag alterations, but also did not give me any written confirmation that my vehicle was safe. Therefore, I've tried to inquire about this situation by contacting by email customerrelations@bmwusa.com (correspondence 1-9923906859), where katie G., and several others, advised me to call 1-800-831-1117 (BMW customer relations and services department), however without any effect. Then I've talked to crystel, BMW recall hotline (1-800-525-7417), who, again, did nothing to answer my safety concerns, but switched me to talk to someone else, which I finally ignored. Most importantly, I request a written statement about the current safety status of my vehicle, clear explanation why I've been forced to bring my vehicle to a BMW service station, and fully compensated for the unnecessary travel, 65 miles (total) and lost wages, $680.
- Madsion, CT, USA
The contact owns a 2001 BMW 325ci. While the vehicle was stationary, the air bag indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air bag module needed replacement. A dealer was not contacted about the failure. The manufacturer was not made aware of the issue. The contact received notification of NHTSA campaign number: 17V047000 (air bags). The failure mileage was approximately 180,000.
- La Havra, CA, USA
I [xxx] and [xxx] were on a local back road in our town when my rear frame member on the driver side had snapped and pulled us into the oncoming side of the road into a large ditch where we took out a fence post and clipped a fiber optics line indicator post then into a colbert the airbags did not deploy on my front window post nor on my door the front driver steering wheel and passenger dash board airbags didn't deploy until after I [xxx] hit the steering wheel and after passenger [xxx] hit the dash board. After deployment the airbag module started sparking then caught on fire we both put out the fire before exiting the vehicle then patiently waited for the local mccomb ms police to arrive then we called the local wrecker service to pull our BMW from the ditch then had it hauled to the local wrecker yard for pickup at a later day for a fee for storage and initial tow. I do not know if the rear frame was due to a manufacturing flaw or due to a prior owner but that was what caused the accident. The airbags on the other hand did not deploy at the proper time causing us to become slightly injured but not hospitalized but most defiantly dazed and confused for the most part....I also have more pictures of the accident report. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Mccomb, MS, USA
My name is [xxx], I own BMW 325I 2001, on 17th July 2017, drivers side and shoulder airbags deployed while driving with no impact, after 911 call lawrenceville police officer [xxx] placed a report with details, about this accident. I will attach report number, 5 weeks before it happen I changed 2 front airbags at nalley bwm atlanta. I contacted advisor [xxx], was asked to bring car to service, and said my module failed, before asked to authorize diagnostics, what I will attach to this message. Im asking more information what I have to do in this situation. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Lawrenceville, GA, USA
I received a recall notice from BMW and brought the car in to them at BMW O F sudbury, sudbury MA under recall 17V-047 driver's air bag module on July 19, 2017, but they returned the car without replacing the air bag - they said they didn't have to do it.
- Sudbury, MA, USA
Takata recall. The contact owns a 2001 BMW 325ci. The contact received notification of NHTSA campaign number: 14V428000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to cerritos auto square (18827 studebaker rd, cerritos, ca 90703 and shelly BMW 6750 auto center dr, buena park, ca 90621) who stated that parts were not available and they would call back then they became available. The contact stated that the air bag indicator illuminated. The contact spoke to shelly BMW and cerritos auto square about the failure, but did not take the vehicle to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 105,000. Parts distribution disconnect.
- Cypress, CA, USA
The contact owned a 2001 BMW 325I. While driving 45 mph, the vehicle shifted to the left side of the road and flipped over six times. The air bags failed to deploy. A police report was filed. The vehicle caught fire, which was extinguished by the fire department. The driver sustained a sprain to her neck and back, consistent headaches, and internal bleeding from her gallbladder. The other passenger sustained injuries to the neck and back, but specifics were not available. Medical attention was received. The vehicle was destroyed. The failure mileage was approximately 100,000.
- Montgomery, AL, USA
I took it to BMW dealer to fix the recall part--air bag module on May 01,2015, next day I went to pickup the car, they told me it is done. I had not look at the paper work. After the day before, I received final recall again, and then I look up the document, then I found out dealer had not change the air bag module for me. The paper type in " dealer is not authorized to perform recall repairs for non dealer brand vehicle"" I don't understand why?"
- The Woodlands, TX, USA
Vehicle was in motion on a city street and got into an accident. Driver was only person in vehicle. Airbag deployed and although the accident wasn't extremely serious, it injured driver to the point he was about to lose his eye. Driver didn't impact his face with anything but the airbag that came out with too much force. Injury required hospitalization of several days (5).
- Wellington, CO, USA
Was driving on hwy 99 getting ready to exit on jensen ave when I felt a bump then my driver curtain/ door airbag deployed. After further inspection I found damaged to the diver's rim and tire, brakes have been clicking ever since and suspension seems to be affected as well since car is been shaking and tilting to that side
- Fresno, CA, USA
Takata recall. The contact owns a 2001 BMW 325I sport wagon. The contact received notification of NHTSA campaign number: 14V428000 (air bags), however, the part to do the repair was unavailable. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 2/4/16
- San Clemente, CA, USA
"takata recall".
- Bennettsville, SC, USA
The contact owns a 2001 BMW 325I. The contact received a recall notification of NHTSA campaign number: 14V428000 (air bags); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Kendall Park, NJ, USA
I took my vehicle to henderson BMW in Nevada regarding the takata airbag recall. They put an airbag in my vehicle that is not compatible with my sensors. Knowingly and deceitfully, they placed this airbag in my vehicle. Then, the airbag light came on and when I called, they said if its a sensor problem, we are not liable but if there is something wrong with the airbag we installed, then we will replace. There was no airbag light on when I took my vehicle in for the recall. I took my car back to henderson BMW in Nevada so that they could correct the problem and the light issue. They charged me $170 (I disputed this charge) to tell me it is a sensor problem, which they knew before they even installed this airbag. They now want me to pay 1200 to correct this sensor problem that they created in my vehicle, knowingly. They will not take responsibility for the damage they knowingly caused my vehicle. Further, before this recall, at least I had a decent chance in an accident. Now, they R risking my life and the lives of my passengers because with the airbag light on in the vehicle, the airbags will not deploy in the event of a collision. So, all the time I spent :(20 hours); the miles I spent (600 miles) the money I spent on gas (80); further, I am disabled and had to have someone take me to henderson, twice and now they have chosen their side, against the consumers who purchase their products and I have a problem that they are responsible for; however, they will not step up to the plate.
- Lake Havasu City, AZ, USA
- Dayton, OH, USA