I had just left my house for work and was a few minutes down the street at a light when I saw white smoke coming from the dash/hood area. I pulled over and turned off the car and got out within seconds the car was up in flames. I could hear the car turning itself on even though it was off and I had the keys. The fire department came. My car literally burnt to the ground. They said it seemed like an electrical problem. If I wasn't at a stop, or if I was on the freeway the car filled so quickly with white smoke that I wouldn't have been able to see and could have crashed or been trapped. BMW did nothing and took no responsibility. They tried to offer me a discount towards a new BMW if I signed an nda. I know see all the news reports and wanted to make sure this was reported. This happened in 11/2016. I have video and photos

- Las Vegas, NV, USA

The contact owns a 2011 BMW 328I. The contact stated that the vehicle randomly stalled and failed to start several times without warning. The battery was replaced but the condition progressed. The contact was not notified; however, the VIN was included in NHTSA campaign number: 13V044000 (electrical system). The manufacturer was notified of the failure to determine if a dealer would schedule a recall repair appointment and diagnose the failure to provide a repair solution. The approximate failure mileage was 80,000. Parts distribution disconnect. Updated 06/23/17

- Lewisville, TX, USA

Ac/heat blower motor and final stage unit, vehicle at 5700 miles burned out resistor/harness connections. While in motion, blower suddenly stop and saw smoke come out of the vent with a burning smell due to the electrical shortage. I immediately turned the fan switch off. The resistor burned out and frayed the wires of the blower motor. Researched the issue and this is a common problem to the 2013 and earlier models. Due to this issue, the manufacturer changed their design/ harness but did not perform a recall on any vehicles. This issue is a safety concern due to internal cabin fires and total vehicle loss due to electrical fires. I did have my parts replaced at my own expense due to vehicle out of warranty.

- Westampton, NJ, USA

2011 328I with 53,500 miles. Engine cold start hesitation with vibrations while idling stationary. Took vehicle in to dealership to diagnose issue, oil change. Was told that it was the eccentric shaft sensor/gaskets, battery tested low to include vvt sensors and left pad brake sensor due to wire cut. Total cost $2300 dollars. Next day, continued to have the same problem. Went back to dealer and stated they didn't find any further issues. Did research into the issue with other BMW owners which had the vehicles serviced for replacements of vanos, mass air flow sensors, etc. These codes weren't showing up on my vehicle. Decided to take a look at my engine myself and noticed oil leaking from the valve cover gasket area and could see oil that had leak on the bottom of the engine bay, now at 60K miles, took it in early for an oil change and diagnosis again due to possible fire if oil spills on mounting struts. This replacement will cost me another $2K+ for a valve cover gasket and oil pan gasket replacements, yet this wasn't made known when I had gotten my oil changed previously. The safety issue is the possibility of an engine fire and BMW's negligence in taking responsibility for the manufacturing flaws, especially when so many owners are having problems with these issues starting early at 40K miles.

- Westampton, NJ, USA

We bought the car late October 2015. In June 2016 I parked it in a locked garage. The next morning I got in it and the visor was melted. Again December 27, 2016 I parked it in a locked garage and when I got in it, it had large burn marks. Approx 14 to 18 inches long and 1 1/2 wide. I took it to BMW and they told me we did it. I told him if I would have put anything that hot in the car the leather seats would have melted and I would have burned my hands. He just brushed us off. We called the dealer and he told me to bring it back and he would make it good. He told us the car had depreciated from $20K to 8 to 9K in a year and wanted to sell us another $22K car. We still owe 14K on it. I showed it to our insurance agent and showed pictures to other car dealers, they all told us it is a fire hazard. After reading about all of the electrical fires and sunroofs exploding in BMW's I do not feel safe.

- Hayden, ID, USA

Enclosed letter.

- Hayden, ID, USA

In models equipped with a heated steering wheel, the steering wheel thermostat very occassionally malfunctions and overheats. It becomes very hot, almost too hot to touch and potentially causing burns. It appears power cycling the switch several times can resolve the issue temporarily. However, it still can take several minutes to cool down to a safe operating temperature. Obviously, this can become very dangerous when operating a vehicle, especially at highway speeds.

- Ashburn, VA, USA

This vehicle has stalled numerous time when driven (in motion) at low speed on a city street. It has happened again 2 days ago when I was driving (in motion) and tried to make a right turn. The engine stopped and the steering wheel refused to turn. I would have been dead if another vehicle was coming from the other side of the road. This vehicle was taken to a BMW dealer's service numerous time for the exact same problem when it was under manufacturer warranty but the service and BMW usa always said that none of the other customers have ever reported this issue and they never heard of it from another customer.

- Katy, TX, USA

The contact owns a 2011 BMW 328I. The contact stated that vehicle started automatically and when running for long periods of time, the battery would fail and caused the vehicle to become inoperable. The vehicle was taken to the dealer but the failure was unable to be determined. The vehicle was not repaired. In addition, the contact stated that the vehicle was serviced under an unknown NHTSA campaign related to the lighting of the vehicle however, the failure recurred. It was unknown if the manufacturer was notified of the failure. The approximate failure mileage was 84,323.

- Houston, TX, USA

The contact owns a 2011 BMW 328I. While driving at various speeds and attempting to utilize the defrost to clear the windshield, the defroster failed to work. The contact also noticed an abnormal burning odor in the vehicle. In addition, the front windows would not roll up or down intermittently. The vehicle was taken to the dealer for diagnostic testing; however the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was 35,000.

- Fairfield, CA, USA

I remember driving home on the interstate and smelling a burning smell. I had the windows open but it didn't seem like it was coming from outside. Later, the car's HVAC blower fan stopped working. During repair, the blower motor resistor and the harness that plugs into it were found to be badly burned. The harness wires for ground and power were missing insulation (burned away) and the copper was badly corroded. The trim panel directly under the affected area has water staining and scorch marks. BMW na refused to pay to fix due to mileage even though car is only 4 years old and is clearly a water intrusion problem (leading to a short circuit and burning) caused by either a design or manufacturing issue

- Erie, PA, USA

02/25/15 I left my BMW at the dealer for many of the constant issues my car has had but they have not been able to duplicate. One of the many things was that all doors will close but the front passenger. They always said they could not duplicate. But when I left my car at the dealer it was just not closing at all. On 02/27/15. I received a call from the service department manager and he said to me that he was going to explain about the estimates to fix my car. I asked him why they will charge me for something they never could duplicate when my car was on warranty and now that my car is out of warranty its seem they are able to duplicate the same problems I have been advising them for years. He said that he could not use good will with me anymore because he has used 4 already (if we are dealing with a recurring issue which I have notify you of many times before you do not need to use goodwill, but I am not an expert) I told him that he himself said anything the car has on history they will fix when they can duplicate. Then he said he was going to review my car history (I think to this point he should have done it before calling me to aggravate me) he never did called me or at least apologize.I finally talked to my advisor and she said it was ok they were going to take care of it. Once again my non ending nightmare gives me a hard day and a worst hopeless feeling. I still don't understand their frustration. I should be the angry one. Becausenow they had duplicate something I have said so many times and my car is out of warranty they wanted me to pay for it. To me the word duplicate for them means ?how can we keep on hiding all the issues and keep people believing they are crazy so we can keep on making money".

- Hialeah, FL, USA

This vehicle was purchased used and before the manufacturer's 50,000 mile warranty period expired. Since 1/2013, this vehicle has been in and out of the service shop for ignition coil issues. Since January 2013, this vehicle has had 3 ignition coils replaced, one during the extended warranty, one that I paid for and one that was completed gratis. My concern is that this appears to be some type of manufacturer's defect and I am very concerned about my safety. So much so that I contacted BMW North America during the week of December 26, 2013 and spoke with [xxx]. when I asked to speak with the president of BMW North America, I was told by [xxx] that there would be no further escalation beyond her because her job was to resolve issues and she basically pushed my concern aside as the wind blows leaves. This is a major safety issue that BMW needs to resolve immediately before someone loses their life. I have done research on the internet and have found that this is an ongoing issue with BMW's which I have now come to understand = bring more worry. I have owned over 10 cars in my lifetime and never have I experienced so many trips to the repair shop!!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Washington, Dc, DC, USA

The contact owns a 2011 BMW 328. The contact stated that while driving approximately 20 mph, the vehicle stalled. The contact was able to restart the vehicle after waiting sometime. The vehicle was taken to the dealer for diagnosis. The technician replaced an electrical ribbon and performed a manufacturer's recall. The contact was not aware of the exact recall repair. The failure continued and occurred three different times. The vehicle was not repaired. The approximate failure mileage was 14,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)..,updated 06/17/13 the consumer experienced seven failures of electrical failure, with the complete engine shut down.

- Atlanta, GA, USA

Vehicle was delivered on 2/3/2011 and has experienced ongoing & unresolved electrical shorts, battery discharge, failures to start, erroneous door ajar messages, service engine soon & electrical malfunction messages leaving passengers stranded. Vehicle towed to dealership(s) 2 times. Dates/mileage of failure(s): 19feb2011 / 377 miles, 18apr2011 / 2,336, 01jun2011 / 3,816, 12 Aug 2011 / 4,690, 24oct2011 / 6,867, 21oct2011 / 6,943. Formal notices served to braman BMW / miami, South motors / miami & BMW corporate / NJ to repair or replace vehicle have gone unanswered. Pending lemon law / legal action currently pending.

- Miami, FL, USA

I leased a vehicle from BMW encinitas that had previously been used by them as a loaner vehicle on 3/24/11. On 4/20/11, I parked the vehicle at my home after a short 20 minute freeway drive and within 20-30 minutes, flames were shooting out the top of the hood and over the tops of the front tires. The flames were blue and burned so hot water was unable to douse them. The fire burned for approx 15 more minutes before the fire dept was able to put it out. Upon inspection, the engine was completely charred, engine mounts gone and the bumper and lights approx 2 feet in front of the car. The car is now owned by state farm insurance. BMW was not at all interested in determining the cause of this fire. To my knowledge, no work was ever performed on this vehicle.

- El Cajon, CA, USA