I have an ongoing issue with the drivers side door lock where at random times (about 2X per month) the doors make a ratcheting sound like the motor is trying to lock and unlock door in very quick sequence. It happens right after I open the door coming into the car from the outside. I unlock via the remote when this happens. I have noticed that the lock on door moves into a position it is not supposed to be in so when you close the door you can hear metal on metal hitting. For now the door seems to lock and secure- I am concerned this will get worse and the door will not properly lock/ secure causing the door to come open while driving causing harm to myself or to others. I am attaching two pictures- one shows the lock as normal- the other shows the lock right after this issue happens where the wrong position of the lock can be seen. I have taken this in to BMW multiple times and they can't get the car to produce the issue while there and so they have not been able to resolve. A specialist looked at the car a they replaced an electronic board that controls the locks but the issue continues. I am frustrated at their lack of ability or interest in finding out what is happening or resolving the issue. The issue absolutely does exist and I am concerned for my safety.

- Austin, TX, USA