10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 88,272 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Steering wheel is lock and car will not start. Yellow lock and steering displayed.
- South Holland, IL, USA
On Tuesday May 29th we had a rain storm, the next day I got into my vehicle with my husband and two children to go to a soccer game. Five minutes before entering the Massachusetts turnpike my vehicle went into total electrical failure and my steering locked. Luckily I was only traveling at 25mph and was able to pull my vehicle over. I had it towed to our local BMW dealer which found that the cassette on the panoramic sunroof to be defective....that caused a great deal of water to get into the vehicle and go under the spare tire in the rear where all the electrical is. I put a complaint into BMW of North America because a. the electrical should not be put under the spare tire where water could get in and B. I was about to get on the turnpike where the speed limit is 65 mph, I am extremely lucky because if I was on the mass pike there could have been a terrible accident. It was 2498 to fix the issue, BMW was willing to pay half and relocate all the electrical to a safer more dryer place. I am writing this letter because I feel there should be a recall on this issue, BMW needs to relocate the electrical components to a safer area than underneath the spare tire. BMW of North America was extremely rude when I told them about this issue, it was basically "nothing happened to you and your family, so we know it"S a problem, so we will pay for half of it". I hope something can be done about this issue to safeguard other BMW drivers who have similar vehicles.
- West Springfield , MA, USA
The panoramic sunroof on E60 BMW wagons has a faulty design of the drains which re-directs water into the rear of the car (spare tire area) causing multiple electrical components to fail while driving: Lights, windshield wipers, door locks, speedometer, etc. In my case, the failure occurred twice in a period of 18 months. The dealer and BMW North America repaired the car at owners' expense although an extended warranty was in force. There has been a technical service bulletin issued by BMW but the dealer does not acknowledge the flaw and refers to the failure being caused by 'environmental influences'.
- Sautee Nacoochee, GA, USA
- New Britain, CT, USA