4.5

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
23,967 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

Jul 212023

535

  • miles
In July 2023, on the interstate in Des Moines during rush hour traffic, the car suddenly lurched once and abruptly stalled. We were in the passing lane with no chance to cross 3 lanes of traffic, so I coasted onto the left shoulder. We were towed to the BMW dealership where we were eventually informed of a -??catastrophic-?? failure of the fuel system requiring complete replacement. This was not an ordinary fuel pump failure. There were no warning messages prior to the stall and when it did stall we were not warned to pull over safely in -??limp mode-??. Had we been in either of the center two lanes when it happened, we could have created a multi-car accident-?" which easily could have resulted in injuries or deaths. After several conversations with BMW of North America Customer Relations, I learned that some cars of this year, make and model have been recalled and others were issued an extended warranty (10 years or 120,000 mile-?" we were at 9 years and 125,000 miles). Despite my complaint and concern for the risks involved, BMW has chosen to do nothing further. By internet review, this fuel pump-?" the Bosch CP4-?" is a known problem in the United States.

- San Antonio, TX, USA

problem #14

Jun 182023

535

  • miles
BOSCH CP4 HPFP failed and released metal shavings throughout all fuel lines, injectors and gas tank. BMW had a recall for 12K vehicles but mine was not on the recall list and BMW cannot explain why given that my fuel pump exploded like so many other BOSCH CP4 pumps. I am not in at least 7K in repairs to replace all the fuel lines, pumps and injectors that the faulty part ruined. I believe BMW knew that these pumps were bad and did not notify all owners that had them in the car. My year, make, model and build date all fit into the recall notice but i was not included. BMW cannot explain why and will not agree to pay for the repair bills.

- Bernville, PA, USA

problem #13

Feb 272023

535

  • miles
Vehicle stalled at 60mph in free way without giving any check engine lights. I barely was able to pull over safely which could have ended in a big accident. This is a High Pressure Fuel Pump (HPFP) failure as stated in recalls for these same vehicle model and years 2014-2018. Need to assure BMW takes responsibility for all vehicles to assure that this failure is avoided in all vehicles and not in some and prevent future potential accidents or death.

- Jackson, MS, USA

problem #12

May 192022

535

  • miles
The high-pressure fuel pump on my 2014 BMW 535D failed while driving at 55 MPH, causing a sudden, and dangerous shut down of the vehicle. I was barely able to get the vehicle off the road and had to block one lane of traffic until the vehicle was towed away. The car lost power QUICK and then would not start back up after it shut off. This specific issue is listed for the exact year, make, and model of my vehicle, but all searches say my specific VIN is not affected. I believe my vehicle should absolutely be included under this recall. Two mechanics have inspected the system, including CROWNE BMW of GREENSBORO, NC. Crowne BMW of Greensboro states that there is metal debris found in the fuel tank, pointing to a failure of the high-pressure fuel pump. Not seeing any active recalls, a previous mechanic had replaced the fuel pump and 2 of the 6 injectors, but this did not remedy the issue. The car still does not function properly, constantly gives warning lights, and runs poorly, like it's starving for fuel. It is my belief that these metal shavings have contaminated and ruined the entire fuel system on my car and likely caused irreparable damage to the engine as well. I believe BMW should be responsible for this faulty fuel pump and thus, the damage to my entire fuel system and engine. I would hate for this issue to happen to someone else or a family on the highway and cause a serious injury or even a death.

- Martinsville, VA, USA

problem #11

Aug 192022

535

  • miles
there is an active recall on my current vehicle. i am in california and i cannot reregister until it is completed. recall states may cause fire. dealer states "no remedy available". so now i have a 5000lb paperweight in my driveway.

- La Palma, CA, USA

problem #10

Jul 202022

535

  • miles
Fuel injectors not working check engine lights on. Car has 50,000 miles throwing fault 24BB00, recall for models a year after this one, with an extended warranty. The problem has been confirmed by two dealers and a garage. The car is presently at a BMW repair shop awaiting repair. why not this one?

- Stormville, NY, USA

problem #9

May 072021

535

  • miles
High pressure fuel pump failure at 96k miles Cost over 2k to replace No symptoms just sudden catastrophic failure of cp4.2

- Powell, TN, USA

problem #8

Jan 032022

535

  • miles
In January of 2020 the car stopped running while driving down the highway without warning. Upon restart the check engine light and chassis stabilization warning lights came on. I had the car towed to BMW. I was given an estimate of $18,000 to replace the entire fuel system. The problem was a faulty fuel pump that put metal shavings into the pump and fuel system. This is a known BMW problem. In fact there's a recall on my exact model for this issue but my VIN was not included. I feel it should be. I contacted BMW North America but was told there's nothing they can do. This is a diesel engine with under 125,000 miles on it. This should not have happened.

- Harwich, MA, USA

problem #7

May 152020

535 6-cyl Diesel

  • 80,000 miles
Message comes on the console indicating drivetrain fault and about 2 seconds later looses all engine power while driving on a highway. Was able to pull over to the shoulder as the traffic was very limited on the road. Diagnosis by BMW repair shop is that the high pressure fuel pump has failed.

- Hoffman Estates, IL, USA

problem #6

Jul 012017

535

  • 41,000 miles
I received several safety recall notices from BMW over the last 2 years, every time I call BMW, I am told "the necessary parts are not available". I have an engine check light on my dashboard most likely caused by egr cooler malfunction. Really frustrated about not being able to get this issue resolved by BMW.

- La Mesa, CA, USA

problem #5

Nov 072018

535

  • 45,638 miles
The car's engineer light came on, so it was sent to the dealership for repair. The indicated repair item was a control sensor. I picked up the car after repair in the morning of 11/7. the car was driving fine. Around lunch time the same day, just as I was getting on the highway, the engine started to sputter violently. Luckily, I was still on the right lane. I quickly turned towards the shoulder before the car died completely. All of this happened within less than a minute. The car can not be put to neutral to be moved. The emergency light only came on for around 10 minutes before it was totally shut off. The shoulder was very narrow, so my car was still partially on the right lane. Many cars came from behind at >60mph speed. I feel that I was in a very dangerous situation until high patrol came to secure the lane, which was about 40 minutes later. If this happened after I switched to the middle lane, without even emergency light to warn the cars behind, I think I would be dead by now. The car is in the dealership. They are saying it is the high pressure fuel pump failure.

- Aliso Viejo, CA, USA

problem #4

Sep 292018

535

  • 78,869 miles
The contact owns a 2014 BMW 535D. The contact stated that the vehicle stalled without warning and could not be moved off the road. The vehicle was towed to the contact's home and then to the dealer (pacific BMW, 800 S brand blvd, glendale, ca 91204, (818) 246-5600). The dealer stated that the entire fuel system had to be replaced due to a faulty high pressure fuel pump, which released metal fragments through the system. The total repair cost would be between $14,000 and $16,000. The manufacturer sent a notice to the contact stating that the faulty fuel pump was a known failure and that a special item specific warranty would be issued for seven years or 100,000 miles. The contact spoke with the manufacturer and stated that he no longer wanted the vehicle. A case manager was assigned, but had not yet called the contact. The failure mileage was 78,869.

- Temple City, CA, USA

problem #3

Aug 242017

535

  • 51,000 miles
The fuel delivery system in my car failed at 70mph on a crowded highway on 8/24/2017. The dashboard engine light went on. The car coasted to a stop in a dangerous location. There was no way for the car to be put into neutral so that it could be pushed to a safe location. Someone is going to get killed in one of these cars if BMW isn't made to fix the problem

- Carlsbad, CA, USA

problem #2

Nov 042015

535

  • 58,500 miles
I hit a piece of truck tire debris on I-495N in marlboro MA at night and I was unable to stop and inspect for damage due to heavy traffic. All seemed ok. 15 minutes later in chelmsford MA, the car gave "drivetrain malfunction, reduced power, drive gently" message and continued to lose power and slow down. I pulled over safely to the breakdown lane and then the engine stopped and could not be restarted again. Tire debris from earlier ruptured part of the fuel system and caused the car to dump diesel fuel on the highway and the engine eventually stopped due to running out of fuel. Given that the car has all-wheel drive (AWD), a flatbed truck is required for towing. No other tow method is allowed. This requires being able to put the transmission in neutral (N) while the car is disabled and release the parking brake in order to move the vehicle. The parking brake (electric control) was able to be released but there is no easy way and no documentation readily available to override the electronic shift interlock for the transmission. The car is unable to be pushed, towed, or rolled without being able to get the car into neutral while the car is disabled. Placing the transmission into neutral normally requires starting the engine first which was not possible due to no fuel and there is no manual override or documented procedure available to override the interlock so that the car can be moved while disabled. The flatbed truck operator had to get creative and skid the car onto the flatbed in order to pick it up. The disturbing thing about this incident is that the electronic shift control for the transmission has no override for the interlock for moving the vehicle when disabled. Older cars had a mechanical link between the shift lever and transmission so a manual override was easy to do. New cars now have all electronic controls instead of a mechanical linkage.

- Nashua, NH, USA

problem #1

Sep 062014

535

  • 4,500 miles
Saturday Sept. 6, 2014 @ 09:30hrs NY queens : started the vehicle a few times and every time within seconds the engine died out. BMW road assistance arranged to move the vehicle to the BMW of manhattan service center for repairs (at this time approximate mileage was 4000-4500 miles). Monday Sept. 8, 2014 @ 11:00hrs: Vehicle delivered to the dealership. Tuesday Sept. 9, 2014 : was informed that the fuel pump was being tested. Wednesday Sept. 10, 2014 : advised that fuel pump was ordered, was coming from 'out-of-state' - may not arrive until Monday. Thursday Sept. 11, 2014 : updated that fuel pump had not yet arrived. Tuesday Sept. 16, 2014 : I followed up on the status of the pending part and when the vehicle would be fixed. Friday Sept. 19, 2014 : BMW responded: "the part is still on back order..............backorder part means the part is not readily available and has to be released from germany......". the message further stated that some parts had arrived (no details provided) and the pending part(s) were expected coming Monday/Tuesday. Friday Sept. 19, 2014 : I requested a copy of the detailed diagnostic report to have a clear idea of the problem and what part(s) needed to be replaced - I am yet to receive this report. Wednesday Sept. 24, 2014 : was informed that techs were waiting for the additional part to arrive from germany. Thursday Sept. 25, 2014 : was informed that the part from germany had still not arrived. Wednesday Oct. 01, 2014 : again informed that the part had not yet arrived from germany. I am very concerned that I am not being given a complete diagnostic of what the problem is, given that it is a new vehicle purchased June 1, 2014. I find this an unacceptable situation. Thusday Oct. 02, 2014 : today I have been informed that the part on back order is a fuel injector.

- Rockville, MD, USA