The contact owns a 1997 BMW 740. After turning the ignition key to start the engine, the passenger side door panel air bag erroneously deployed. There were no injuries. The manufacturer was immediately notified of the failure and the contact was instructed to take the vehicle to the local dealer. The vehicle was taken to ferman BMW (31400 us hwy 19 North, palm harbor, fl), but the cause of the spontaneous air bag deployment could not be determined and no repairs were performed. The failure mileage was 131,000. Updated 9/24/18

- Tampa, FL, USA

I contacted BMW customer relations after receiving notice of "recall campaign no. 13V-564: Front passenger air bag seat occupancy sensor mat" which applies to another BMW vehicle I own(2006 X5). I explained that I own a 1997 740I: Xxxxxx which has the identical issue with the passenger seat occupancy sensor mat as identified in recall campaign no. 13V-564: This issue was diagnosed by cooper BMW, edmond ok on April 6, 2009, and more specifically on November 26, 2010: "cracks in pass front seat occupancy sensor mat ista short test done and verified SRS lamp for pass front seat sensor-est given for repair" I have contacted BMW on two occasions and provided documentation of this identical issue and have been refused any consideration for this claim. My most recent correspondence was February 19, 2014 via email which contained a scanned image of the diagnosis of said issue from BMW dealer, from which I've received no answer to date. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Oklahoma City, OK, USA

While driving between 40-50 mph hit a concrete post direct center of vehicle. Theere was deployment of driver's or passenger's side airbags. Also this vehicle is equipped with side airbags which did not deploy. Cause unknown.

- Ashland, OR, USA