The contact owns a 2018 BMW X2. The contact stated that while driving, a "Driver-??s side rear turn signal malfunction" message was displayed. Upon investigation, the contact was able to find information online and replaced the rear turn signal bulb herself. The contact stated that several days later, the failure returned, and the contact decided to take the vehicle to an independent mechanic. The mechanic informed the contact that the defect was a known issue caused by the casing around the taillight which caused the bulb to melt. The mechanic replaced the lightbulb; however, the failure returned several days later. The contact replaced the bulb independently however, the failure recurred. The manufacturer was notified of the failure and claimed to not know about the failure. The contact was referred to the NHTSA Hotline to report the failure. The vehicle had not been repaired. The failure mileage was approximately 10,140.

- Washington, DC, USA