Summary of complaint: We own a 2007 BMW X3 SUV that we have taken to the BMW Mt. Laurel NJ dealership for service since we bought the car over five years ago. On August 15th 2023, we took the car for a scheduled service and oil change. We paid $3000 + and brought the car back home first week of September when the car was purportedly repaired. My husband noticed that the car was not driving quite well. The steering was tight. When we called BMW they told us it might take a few drives for things to get back to normal. Then our 29 yr old daughter came from NYC where she resides to visit is for the weekend. On Sunday Sept 10th 2023, She went on an errand for us to Moorestown area. At a stop sign when she was not moving the car, the car started a spin in all directions. The oncoming vehicles thankfully avoided hitting her and she was able to come to a stop. Our daughter was terrified. After calming down she called to let us know what happened. She was so shaken up she barely managed to drive back home. We then called BMW right away when they opened on Monday and told them what happened. They came to pick up the car from our house to check it out and see why it spun out of control in circles. Then the service Dept called and said the car spun out of control due to a transfer case issue. I then questioned them why they did not properly diagnose this initially instead of us wasting $3000+ on repairs and still the car was not safe to drive. I then contacted Robert Durante the Asst service manager and he has not been too nice. BMW should do the right thing.I just paid over $3000 for car repairs in September and car did a spin out on Sept 10th less than two weeks after repairs was completed. The car was worse off when repairs was completed than when I brought it in. Way I see it, an inexperienced mechanic or a negligent mechanic worked on our car. I have NEVER had any problems with repairing our car with the dealer service department till this incident.

- Cinnaminson , NJ, USA

I just purchased a bmw x3 2007 the 2nd week of March 2022. Immediately, after driving home and parking the car. I turned the car off and the car began to make a loud noise and the engine start smoking very bad. I contacted bmw via email, and was told that there is not a remedy to the recalls effecting my car. The bmw x3 2007 is my only form of transportation and bmw cannot fix the problem. This car can catch on fire or worse kill me and children in the fire in the car. After research this is an ongoing problem with bmw. Bmw should be liable for any damages caused my this recall. I have car that i cannot drive because it is not safe to drive, by no fault of my own.

- Romulus, MI, USA

Experiencing recurrent electrical issues including multiple episodes of complete loss of engine power, power steering, and power braking while driving at 15-25 mph. This includes an episode of the vehicle's engine cutting off without warning during a turn on a busy street resulting in immediate loss of power steering and brakes, nearly resulting in a head-on collision. Vehicle will restart immediately and without difficulty after incident occurs. Vehicle has also experienced multiple episodes of a battery drawing down voltage and non-start in the morning despite a new and fully charged battery. Battery has been replaced and problem persisted. Software was updated yet problem continues to persist. No issues found by mechanic.

- Augusta, GA, USA

Driving on a side street at ~20mph and about to make a left turn and the steering completely locked (as when you turn the engine off and park the vehicle, with no ability to turn the steering). The battery and oil lights came on, but the engine was still running. Ended up having to bump into the curb and stop the vehicle. Upon turning the ignition off and turning it back on, it was fine. Dealer does not know what the problem is inspite of having it for a couple days and driving it around. Suspects the steering lock unit may need to be replaced but is not sure since they were not able to replicate the issue nor were they able to see any logs of issues in the on-board computer. Vehicle is running ok now.

- Seattle, WA, USA

On 10/27/08 I purchased and drove a 2007 cpo BMW X3 3.0si sav from BMW encinitas in California. From the time I drove vehicle from the lot to my home the X3 pulled to the right. On 11/06/08 I took the vehicle back to BMW enciitas. The dealer performed a four wheel alignment and released the vehicle to me. During driving the vehicle home the car still pulled to the right, making it unsafe to drive. On 11/13/08 I took vehicle back to dealer for service. The dealer performed a wheel alignment again, and adjusted the camber to favor the left side. According to the shop foreman, a driving test was conducted and reported that the vehicle drove straight and released the vehicle to me. After I drove the vehicle home the vehicle continued to pull or veered to the right. Again this makes the vehicle unsafe to drive and difficult to control the steering. BMW of usa is refusing to accept that a problem exists with vehicle after several repair attempts.

- Chula Vista, CA, USA