3.6

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,000 miles

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problem #1

Jun 012014

X3 6-cyl

  • 36,000 miles
Received notice in June 2014 regarding recall campaign no. 14V-176: Vanos assembly bolts. After an initial notice was received, from BMW of North America, llc, I have heard nothing further. A telephone call to/from the local BMW dealer suggested that I be patient and wait to be contacted when parts were available. The local dealer, BMW of sarasota is a superior dealership - I have no complaints with them, only compliments. However, an E-mail sent to BMW customer relations, at the address contained in the recall notice, was not responded to. I was requesting a status update. My concern is that a wall street journal article, O/a 8/4/2014, suggests negligent follow-up by the NHTSA regarding recalls. It suggests that a wait time for repairs of up to ten months or more, with no intervention by the NHTSA, is the norm. I would like to know from the NHTSA what its responsibilities are with regard to the status of recalls, especially this one. Your contact information was indicated in the recall notice. This complaint is about the NHTSA's lack of follow-up on vehicle safety recalls - not BMW.

- Lakewood Ranch, FL, USA