10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
32,888 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Feb 272022

X3

  • 120,000 miles
My wife was driving the car (her main, work car) with our 13 year old. She called me upset and told me that the car would barely move. This was disturbing. She was in heavy traffic. Also the car has been mostly reliable and we only have above 120k on the vehicle after almost 10 years. My wife slowly made it down busy Stocton Blvd. A few hundred feet and safely made it to a business parking lot. I came ASAP. (20min later). There was a message from the car - "Drive Train malfunction " it looked very serious. (Note: My wife is about the best, skillful and careful driver I know. Especially for a person originally from foreign country (China). I gave my wife and child my car and took over the situation. The car would only putt along at 5 mph. So with my emergency flashers on I drove it all the way home using the shoulder. Its about 5 miles home, (more or less). It was pretty crazy situation with how fast people drive on 65th Street expressway. This was my fastest route and only option. Before this a Firestone happened to be just across the street where my wife had parked it so I ask if they could help. "Not today" was their answer. I called BMW of Elk Grove, Ca. where we have always have taken it. Monica at BMW told me it sounded like a recall that had been happening. This was relieving since we haven't been financially well off. It was already 4-5pm so that's why I made the decision to try to make it home. At home I could get my affairs (phone) numbers in order and call for a tow in a much safer place. The unsafest part was getting the dangerous 5-10 miles home. It was Sunday but Monica at BMW said "no problem " just drop it off and they would look at it Monday morning. BMW is telling me over $1800 just to inspect. Not to mention how much for a new timing chain. Monica didn't tell me how much that us. I since looked it up. That's when I saw several similar stories of 2013 X3's which seems much more than coincidence so I'm writing you. Thank you for the opportunity

- Sacramento , CA, USA

problem #11

Feb 032021

X3

  • miles
The system that failed was the TIMING CHAIN AND CHAIN TENSIONER. The vehicle stalled while I was driving on the interstate. Immediately, I had no power and had to maneuver the vehicle to the emergency lane, placing me and other drivers in extreme danger. The problem was inspected, confirmed and repaired by the vehicle dealer. Prior to stalling, there were no warning lights to indicate a problem. The lights did come on simultaneously with the engine failure.

- Rathdrum, ID, USA

problem #10

May 182021

X3

  • miles
Vehicle indicated a drivetrain malfunction. It was determined by the dealer that the system that failed was TIMING VALVETRONIC MOTOR. The vehicle stalled as I was making a left hand turn off of a busy highway, putting myself and oncoming traffic at serious risk of collision. Oncoming vehicles were able to slow until I was able to maneuver the vehicle out of the lane of oncoming traffic. The dealer confirmed that they "found the vehicle stalling and not running correctly. Performed vehicle test. Found faults for valvetronic motor. Set multiple additional faults for mixture and air mass. Valvetronic is failing and should be replaced." The vehicle component was inspected by the dealer who sold me the car. There were no warning lights nor other indicators of component failure prior to the vehicle stalling on the highway. This is the second time this vehicle has stalled in dangerous situations. The first time was a drivetrain malfunction/engine failure due to TIMING CHAIN AND TIMING TENSIONER malfunction. Most likely the VALVETRONIC SYSTEM failure is directly related to the TIMING CHAIN TENSIONER malfunction. Both systems failed within a very short period of time, and within fewer than 4,000 miles of each other.

- Rathdrum, ID, USA

problem #9

Feb 172018

X3

  • 60,000 miles
Last week when in city traffic, I depressed the brake to slow down, then lifted my foot off the brake. My car lurched forward and I immediately braked again to slow down and stop. This was not normal, had not happened before, and I decided to mention it during my next visit to BMW service. Last Saturday, Feb. 17, I was driving 20 -25 mph in a neighborhood, approaching a red light on river rd, bethesda. There was one car at the light. I braked to slow down, and realized that the car was not slowing down, braked again and it lurched forward and accelerated. I saw the speed the speedometer moving between 20-25, and the tachometer varying wildly between 1.5 - 2.5. I pressed very hard on the brake, which was harder to press down than ever before, pressed the park button and finally got the car to go into park before I arrived at the stopped vehicle in front of me. This all happened in less than 10 seconds. I immediately called BMW and took my car in, explaining what happened, still very shaken and afraid to drive the car. Afterwards, I looked on the internet, and read about other 2013 X3 drivers with the same experience. It did not appear that BMW was able to replicate the problem or that they repaired the cars to fix the problem. One person did have an accident and totaled the car. Thus far, BMW has told me they cannot replicate the problem. I requested the service manager to get involved and will ask to speak to the factory rep as well. This is a major safety hazard putting my life and others at risk. It is not safe to drive my car. I would like to know how many similar complaints have been filed with NHTSA and what NHTSA has done to address this serious safety flaw.

- Bethesda, MD, USA

problem #8

Jan 262018

X3

  • 106,000 miles
I was driving down the interstate at 75mph and put the car into sport mode, it suddenly went from 2000 RPM cruising to 6000 RPM and back to zero. The car had lost complete power. I pushed the gas and nothing happened; luckily I was able to coast to the side of the road and pull over. I tried to restart the car but nothing happened. The radio, air, and windows still worked but nothing else. I had aaa tow the car to the closest BMW dealership. The BMW dealership called me to ask if I had a dead battery; I told them batteries do not die driving down the interstate. BMW then called me back to tell me that the engine seized and it was total failure, but they could not tell me anything specific when I asked. They said I could pay $6,000 in labor to have a mechanic rip it apart to find the exact cause and then pay the additional cost to have whatever was broken replaced or that I could go ahead and pay $10,000 upfront to have the engine replaced. A 2013 car, that has routine maintenance should not have this happen. I could have been in a serious accident from this, and now I have no car to drive.

- Little River, SC, USA

problem #7

Mar 272017

X3

  • 25,000 miles
Shifting is erratic, especially accelerating from a stop. Both wife and myself noticed this on separate occasions driving by ourselves. Dealer says there are no codes and it drives like all other X3's. it does not drive like other X3's as we were given a new X3 as a loaner.

- New Ulm, MN, USA

problem #6

Feb 102016

X3

  • 31,475 miles
The contact owns a 2013 BMW X3. While driving approximately 65 mph, the vehicle stalled. The contact maneuvered to the side of the road. The contact also stated that the chassis stabilization, drive train malfunction, and check engine warning indicators illuminated. The vehicle was towed to the dealer where it was diagnosed that the accelerator pedal module failed and had to be replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 31,475.

- Braintree, MA, USA

problem #5

Apr 052015

X3 4-cyl

  • 35,000 miles
On April 5th, 2015 at 10:00am. I drove my car to church (20 min drive / 10 miles @ 35-60mph speed) without any problems or indication of issues. At 11:15am I was in route to go home traveling about 35mph. When I reached a stop light...my cars eco-technology kicked in, and it turned off. Nothing out of the ordinary on any other day except that day. The engine light came on, the abd light came on, and alerts indicating my transmission was malfunctioning and my brakes weren't working. When the light turned green, my vehicle did not turn on. It shut off and would not restart. After 5 minutes of being idle in the middle of ongoing traffic and me panic-kingly pressing buttons on my key and on the dash...my car out of no where... turned back on. But my car was like in a "safe mode", I could not accelerate more than 15-20 mph and I'm not sure because the tachometer wasn't working or my indicators. The lights indicating that my transmission, brakes and engine were all still on and the alerts kept showing up on my navigation screen. I tried calling global assist, but the call would not go thru given my electrical issues. I tried sending a service request but that was also useless...and all of the service centers were closed on Sunday. I drove home parked my X3 and called the service center first thing Monday April 6th. (7:30am). They told me to drive it in, and once again dealt with the car not wanting to start... pushing buttons randomly on the remote until it decided it was ready to start. I drove it in this "safe mode" for approx 10 miles. And we are going on 4 weeks... and the dealer has been unable to repair my car and has not given me any resolution. My car has less than 35K miles and is a 2013. It seems like I shouldn't be dealing with this kind of issue so early on. I just want a new car at this point.

- Atlanta, GA, USA

problem #4

Apr 132014

X3

  • 16,150 miles
In stop and go traffic on the interstate I was braking after moving forward a few feet and the engine started racing causing the car to lurch forward (given I was on the brake) until the brake would not hold any longer at which point the car accelerated in traffic despite me pushing even harder on the brake. The brake was completely unresponsive at this point. I avoided rear ending the car in front of me by swerving around him but could not avoid the vehicle farther ahead in traffic and hit the right rear of a uhaul storage unit towed by a vehicle and the BMW flipped onto its right side. Miraculously, we walked away with only minor cuts, scrapes, and bruises. Seat restraints and airbags worked perfectly which is the only kind thing we can now say despite having no prior issues. Whether it is an onboard computer malfunction or not we will never own another BMW... and if the other online posts have been there when I purchased the vehicle in Sept 2012 (and had I read them) then I never would have purchased the vehicle. Coupled with other carcomplaint.com, BMW community blogs, and NHTSA posts surrounding 2012 and 2013 X3 events of the identical nature there should be an immediate investigation as to the simultaneous and concurrent event of the throttle acceleration while braking, and the brakes failing (as if the computer thinks the brake pedal is the gas pedal?).. and a recall before deaths occur... though it is likely they've already occurred since the dead can't testify as to a problem that other BMW dealer service departments fail to replicate and therefore discount. The back hatch of our vehicle also flipped open allowing items to fall onto the highway (despite no impact to the rear of the vehicle) though all passenger car doors remained closed. The vehicle has been totaled. We would certainly not get into that car ever again even if it were repairable.

- San Diego, CA, USA

problem #3

Jul 152013

X3 4-cyl

  • 850 miles
My complaint is similar to the following: Quote NHTSA id number: 10546733 the issue is when you step on the brake the engine races and the car continues to move forward. It doesn't matter how hard you press on the brake you still go forward. End quote brake and accelerator pedals can be engaged simultaneously, particularly in hard braking this 4D 4X4 xdrive 28I (and never happened with our three previous bmws, which were sedans). Brake pedal application travel can easily fall under the distance to the floor of unapplied accelerator pedal. Traveling that distance the accelerator can simultaneously be depressed. BMW factory inspection found nothing out of spec. I can only conclude it's a design deficiency, a condition type BMW never admits, even if it corrects the condition later.

- Orlando, FL, USA

problem #2

Jul 012013

X3

  • miles
The issues started happening in July 2013. It progressed. The issue is when you step on the brake the engine races and the car continues to move forward. It doesn't matter how hard you press on the brake you still go forward. The car has been in the dealership 3 times in the last month, a total of 13 days and they are coming to pick it up again today. Yesterday I suffered the most scary incident as the car would not stop until I was in the middle of the intersection and was almost hit on both sides.

- Palm Beach Shores, FL, USA

problem #1

Mar 052013

X3

  • 184 miles
On the first occurrence I braked smoothly at a traffic light that was red as I approached. The vehicle stopped and then the engine revved and lurched forward slowly 3 to 4 times taking me through the intersection as I was pressing on the brake. I could not stop the vehicle. Once through the intersection I took my foot off the brake and applied the gas pedal and drove to a nearby parking lot. When I came out of a store after 45 minutes, I tested the brakes by driving slowly in the parking lot and applying the brakes several times. Each time but one the engine revved while I had my foot deliberately on the brakes, not on the gas or gas and brake. If I removed my foot from the brake, the revving stopped and gas operated appropriately. I drove home and called the dealer who had it towed, checked it out for a couple of days, could not reproduce the problem and said it was fine. It was raining on the day of the occurrence. The second occurrence happened 6 days after the first, another rainy day. I braked at a stop sign. The vehicle stopped and then the engine revved as I was pressing on the brake, then lurched forward once into the intersection. I immediately removed my foot from the brake and drove forward. This did not repeat as I drove home. Again the car was towed to the dealer, checked out by the dealer and an engineer from BMW na and nothing could be reproduced. They told me to take the car home. It had to be my error. I objected that I have never had any similar problem with any other car I've driven including the two BMW loaners they supplied. I told them I was unhappy with the decision not to check it out further especially since they had not made any attempt to test it in the rain. BMW na representative was adamant that it could not be the vehicle.

- New Albany, OH, USA