10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 106,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
While driving on interstate in high speed lane engine suddenly lost power creating danger of rear end collision. In moving to break down lane engine continued to run but would not propel the vehicle over 5 mph. This problem had occurred two weeks previously when the vehicle was towed to BMW dealer for service. At that time the vehicle was electronically diagnosed and no faults were found or repairs made.the vehicle was again towed to the BMW dealer and no electronic faults were found. This time a mechanical diagnosis was performed and fuel pressure was found to be 12 psi rather that the 55 psi specified. Subsequently the contacts in the fuel pump relay were found to be burned, the fuel filter and pressure regulator were found to contain metal shards, the fuel pump showed no external signs of damage. All items were replaced at which time fuel pressure returned to 55 psi and the vehicle was able to be driven normally. The conclusion is that the fuel pump can fail internally which cannot be detected by electronic diagnosis and returning a car to the road without performing the mechanical diagnoses specified in the factory service literature is a dangerous and negligent practice by this particular BMW dealer's service department and may indicate an inherent flaw in the manufacture of the fuel pump. Parts replaced: 61 36 8 373 700 relay 16 12 6 754 016 fuel filter pressure regulator 16 11 6 768 357 fuel pump
- West Boylston, MA, USA
The contact owns a 2006 BMW X5. While the vehicle was idling, there was smoke coming from the passenger exhaust pipe. The vehicle was taken to both a dealer and independent mechanic, who diagnosed that the valve stem had a leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000.
- Riverbank, CA, USA
Approximately 1 month after having our BMW serviced for an oil change at our local dealer, the "check engine oil level" light illuminated. We immediately called the dealer, and upon them looking at it, it was determined that the crankcase vent valve (oil separator), needs to be replaced, at a cost of $1,300. We have been having this light come on numerous times over the past couple of years, and always call the dealer when it does. Every time we call, they either tell me to top the oil off myself, or we bring it to the dealer for them to top off. Not once did someone mention that this issue could be a problem, and they continued to let us drive even though the engine could have been damaged in doing so. A very quick internet search reveals that this is a very common problem with these vehicles, and BMW's in general, and I think they should be held responsible and the part should be covered. I now have to get this done immediately, due to the fact that the car is burning so much oil daily, around a quart per 1,000 miles. I am reaching out to help get a recall on this issue. If there is any other information I can provide, please do not hesitate to contact me. Thank you.
- Danbury, CT, USA
- Centerville, OH, USA