As I was driving on a bridge my car completely went into a stop. Breaks instantly locked and my car would not drive, turn on, or go on neutral the breaks stayed in lock. Police offerup even tried to see if it's a simple break button. Nothing worked I was in the middle of a bridge lucky the car behind me swerved right away and myself and my daughter were safe. I called my sister who lived down the street, she came right away and parked behind me with her emergency safety lights on. The car went into shock I couldn't even put it in neutral so I can move it from the middle of the bridge. Towed it to BMW now they say it's the computer system and the wires of the car that connects to the computer. Cost to fix is over 3,500 I can not afford to fix. I have 4 teenage kids and now no car because I cannot afford to pay for the car services. In the past 3 years I have paid over 8K in repairs by BMW dealership services. This is not fair

- Rocky River, OH, USA

May 10, 2017 we purchased a 2010 BMW X5 with approx 70kmiles from East providence auto for $16,000. Two days later we brought the vehicle back because the windshield wiper fluid leaked onto the driver side floor, the sunroof wouldn't close and a burning oil smell was coming from the inside of the vehicle. After inspecting, the mechanic said the hose from the windshield wiper tank was needed replacement, he unjammed the sunroof and added 2 quarts of oil; however, he couldn't fix anything. May 22 we returned B/C the oil light was on and the burning oil smell still existed. But the garage was locked. The salesman said we would have to come back. May 24 we returned after blue smoke was coming from the exhaust. The mechanic said the owner was in portugal for two weeks and he couldn't work on the vehicle without permission. After returning and calling many times over the next month we met with the owner who said his mechanic left, we would have to wait. July 3 we had the vehicle independently inspected (see attached report). He inspected the engine and drained the oil. He recommended the engine be removed for further diagnosis and if not resolved the engine will eventually need to be replaced. After returning to ep auto the owner said the 30 day warranty was up so we filed a complaint with the Rhode Island dealers license and regulations office (complaint number am-1702213). We are awaiting a response from the hearing board. The case manager advised that it's impossible to force ep auto to take the vehicle back because we have to prove the issues are pre-existing and she is anticipating the hearing board will not rule in our favor. At this point we are extremely reluctant to drive the vehicle due to the safety concerns. I recently received a recall notice from you alleging defective airbags made by takata. Please feel free to contact me. Thank you for your help.

- Milford, MA, USA

The emergency/parking brake has failed on the vehicle. The module (emf) was replaced once 2012 by BMW under warranty. It appears to have failed again. This is a safety concern. The emergency brake should not be failing this often. BMW went to the electronic emergency brake and judging from other complains online, the modules and other component fail frequently.

- Saint Louis, MO, USA