Headlight wiring insulation dry rots prematurely within headlight causing system failure, which includes Headlight malfunction and system shorting. Headlights are known to stop working due to wiring shorting out, issues may cause an electrical fire besides malfunction.

- Deerfield Beach, FL, USA

To Whom It May Concern. Please help me on this. I purchased a BMW x5 that needed recalls installed at the BMW dealer. I purchased the vehicle, performed routine preventative maintenance, new tires, new brakes, full detail, shampooed the interior, and full wash, etc. When I took my BMW to the dealer, the BMW dealer installed the recalled items, but did not install or replace the defective FRM footwell module that controls the electric windows, signals, headlights, emergency flashers, and all the interior lights. Per BMW service manager, this FRM is defective from the factory because the FRM does not have a relay or fuse disconnect that protects the FRM from current surges or spikes. The manner and area that this FRM was mounted into the BMW x5 chassis makes this FRM electronic module highly susceptible to being damaged or become defective due to no fault of the vehicle driver or owner. Shame on BMW for not standing behind the quality of their vehicles. I have spent a considerable amount of money, close to one thousand dollars on the diagnosis and repair of footwell module FRM on my 2011 BMW x5 vehicle. Please intervene on my behalf, hundreds of other BMW x5 owners have also been fraudulently sold defective parts and vehicles. BMW knows this is a major safety issue, yet BMW will not issue a recall until NHTSA, NTSB, or another government entity forces BMW to do the right thing. Shameful. Please intervene on our behalf. Respectfully, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Tecate, CA, USA

The following took place in June 2020. I still own the vehicle. I've garage kept my SUV, however recently I moved to city for work and been parking my X5 outside. It had been raining pretty hard in the last few days and I was driving w/ my 4-year-old in back when suddenly the dashboard warning lights and various messages on the entertainment screen started flashing. The warnings took me off guard and some of the messages that my engine may stall in the middle of traffic made me panic, especially with my kid in the back. I pulled over and started taking pictures messages. I researched and found the water from the sunroof leaks into the left side of the trunk where the electronics and audio equipment are located. (now I know it leaked on both side'as leith BMW technician found water on the right side too with electric wires submerged). I found about half a gallon of water accumulated. I took water out using a water bottle I cut in the middle and tried to dry off affected electronics. When I restarted the vehicle, the chimes are gone and so is the sound. The radio stations and navigation works, but there is absolutely no sound coming out. Also, the trunk lift gate does not automatically open anymore making it very hard to operate and the engine light won't go away. I contacted BMW and explained the situation and they told me to take my vehicle to BMW authorized dealer and pay out of pocket for it. That cost around $400. I kept receipt. All their communication was verbal as to not leave email trail. The only solid rejection letter I received is when they replied to my BBB complaint. So far I have contacted BMW directly who rejected my claims, BBB of New Jersey (where BMW is located) who contacted BMW directly and BMW sent a rejection letter, consumer reports, cpsp.gov who directed me to National Highway Traffic Safety Administration. Thank you for your help.

- Clayton, NC, USA

My 2011 BMW X5 3.0 sav was exhibiting rough starts on ignition and it stalled after a while and wouldn't start back up again. We had it towed to the dealership the first time and the vanos system was replaced( recall extended warranty). The next time it stalled and wouldn't start back up we were advised it was the starter so we had that replaced( $1163.36) along with the battery( $ 260) and then the driver side window wouldn't go down and the dash board lighting went out and the alarm wouldn't engage, the dealer advised us that it was a footwell module problem covered under extended warranty until 125,000 miles. All in all the car is rigged with problems. I have decided to look up all the NHTSA recalls and have them done before anything else breaksdown. NHTSA has the vehicle down for both front driver and passenger air bags and also the in-tank fuel pump in addition to all the ones I mentioned above.

- Greenfield, CA, USA

I was recently in an accident. I rear ended someone and the air bag did not deploy until after the accident occurred. I have chest and rib pain. Even deployed the air bag was not fully inflated.

- Scotch Plains, NJ, USA