10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
8,323 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #13

Nov 152023

X5

  • miles
The car currently has 28,899 miles to date. Mid November 2023, the dashboard indicated that there was a default with the safety system. I took the car to the authorized service center and their diagnostics indicated as follows: Faulty crash safety module. The recommendation was to replace and program ACSM control unit. Since this was a matter of my personal safety I had to pay $2100 to fix it. The second issue was the sunroof not closing. The diagnostic found the following problems: excessive corrosion on sunroof cassette it to fail ( water entering the sunroof).

- Miami, FL, USA

problem #12

May 312023

X5

  • miles
1. What component or system failed or malfunctioned, and is it available for inspection upon request" The Air Suspension Compressor needs to be remove and replace. Left Rear Air Bag is Leaking. Tires have 3/32nds tread remaining which is unsafe. 2. How was your safety or the safety of others put at risk? Might cause accident when driving especially in freeway. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, confirmed by an independent service center. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, confirmed by an independent service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No warning messages.

- Rodeo, CA, USA

problem #11

Mar 302023

X5

  • miles
passenger seat restraint system

- Naperville, IL, USA

problem #10

Mar 012023

X5

  • miles
I have 2 bmws with identical issues. Computer reads airbag sensor stating restraint system defective.

- Windermere, FL, USA

problem #9

Mar 072022

X5

  • miles
I am getting a this message -??passenger restraint system malfunction. a lot of people are getting the same message. I find out the reason for that is Water is getting inside the car every time is raining from the passenger side and moisture buildup causing that. Every time I have to use a space heater to dry the car and is cleared it. But I am afraid the airbag not work properly if this keep happening and BMW is charging a lot of money this fix it after few months is came back again.

- Howell, NJ, USA

problem #8

May 292020

X5 6-cyl

  • miles
Making a left turn from city traffic to community road, during the turn, the driver side airbag deployed before the collision. After the driver's side airbag deployed, the airbag covered all the driver's vision, and then, the collision happened. Passenger's side airbag deployed at the collision. The incident happened in bellevue, wa, on May 29th, 2020.

- Bellevue, WA, USA

problem #7

Jun 072019

X5

  • 28,000 miles
Three warning messages appear (I hve to click "ok" to remove them) each time I start the car. The message is about the airbag, the belt tensioner, and the belt force limiter. This for the both the driver side and passenger side. I can still drive the car, but notice through expeimentation, that sometimes when I give a rapid tug on the shoulder belt it stops after a few inches (as it should) and sometimes it goes forward a couple of feet without any reistance. I have not done any other experimentation. This is true for the vehicle being stationary and in motion. Since the dealer wants $185 just to look (I am a few months out of warranty), I would first like to know if other people are having the same issue and their is the realistic possiblity of a recall. This would save me analysis and subsequent repair expenses.

- Arlington, VA, USA

problem #6

Sep 172018

X5

  • miles
Vehicle continues to throw itself into park while driving and internientky shuts off after two weeks of purchasing vehicle problems developed

- South Holland, IL, USA

problem #5

Jul 022018

X5

  • 53,000 miles
Mulfunction passenger air bag messages showed on the car front screen while car was in motion on a city street with slow speed and with out passenger. Car has 53.000 miles and dealer refused to fix air bag under warranty

- Sarasota, FL, USA

problem #4

Sep 012017

X5

  • miles
Takata recall- vehicle airbag safety recall

- Irvine, CA, USA

problem #3

Aug 292017

X5 6-cyl

  • 25,000 miles
I recently received a takata auto airbag notice I contacted my local BMW dealer. They confirmed the automobile which I have had serviced there in the past, stated that my automobile was not part of the recall. Later that day I went online to check on the www.autoairbagsettlement.com to confirm that my car had not other recalls. The site confirmed that my automobile was on the recall. I am at a loss as to what to do. Please advise. My BMW X5 VIN: [xxx] thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Santa Barbara, CA, USA

problem #2

Aug 262017

X5

  • 0 miles
Takata recall inquiry

- Fort Myers, FL, USA

problem #1

Jun 032015

X5

  • 2,200 miles
My husband was traveling on the highway at night. He stated that the car in from of his was stopped in the middle of the highway. He was unable to stop in time to avoid rear ending the other vehicle. We have a new BMW X5 SUV and he hit a Lexus SUV- both substantial vehicles. Both cars were not drivable following the accident. There is major front end damage- possible the car is totaled. I'm not sure yet. The air bags did not deploy. The impact fractured his sternum. He developed pneumonia 2 days later because of the pain in breathing- the accident was wed. Night but the fracture was not diagnosed. I took him back to the er fri afternoon, when the fracture and subsequent pneumonia was diagnosed. He was admitted to the hospital and is still there. The car was towed to the dealership. They want to take it apart to see what needs to be repaired or if it is totaled. I want to understand why the airbags did not deploy and am afraid if they start taking the car apart I will never know. I was told the NHTSA would help me with an investigation into this. Please help me and let me know what I should do next. Husband won't be released for several days possibly.

- Rockville, MD, USA