My BWW X5 hybrid give me a sudden error in the middle of the road. The error was Drive train malfunction and suddenly it stopped couple of seconds after the warning. Leaving me in the middle of the road. Thankfully I was on a low traffic road, so there was no accident. It was a scary situation to be at. After that, I managed to start the car after couple of tries and pull it over to a safer place. The car was useless so I had to call my BMW dealer. To add to the bad experience the dealer took long to service my car. They are unable to find the problem and it is charging me extra $1,170 for another 8 hours of labor without any guarantees. My BMW is on excellent condition with 40k miles only. The car never alert me of any signs or warnings. This is a major failure that should not happen to any car owner in these days.

- Guaynabo , PR, USA

I have a 2017 BMW X5 35D and the transmission broke down without a warning while I was in motion on the city street. I lost the engine power but I was able to avoid an accident by pulling the car on the side. I checked the fault message on the display and it showed "transmission malfunction you can continue to drive at moderate speed ". I was able to drive the car home at 30 miles per hour maximum speed. While at home I called a tow truck to take the car to the BMW dealership for evaluation and repair. I am glad that I am safe it could have been a lot worse if it would broke down on the interstate.

- Greenville, SC, USA

Vehicle has been in for service 5 times with electrical issues in the past year. First, the airbag and safety restraint system failure occurred on 3 different occasions and I was told it was due to an electrical issue. Now, for the second time a drivetrain malfunction has occurred that I have been told is also due to an electrical software issue. The vehicle shut offs while in operation (in motion going 70 mph), puts itself into neutral and the engine shuts down no matter the speed. I feel unsafe driving the vehicle because it shutoff on me while driving on the interstate putting me at risk of causing harm to myself and others.

- Huntersville, NC, USA

We were in our 2017 BMW X5 diesel driving on highway 14S in santa clarita, ca on the 17th of Nov 2017 at 1:30pm. Accelerated to pass a car, felt a sudden surge, drivetrain malfunction indication came on, indicated safe to proceed at a moderate speed. Attempted to accelerate, no response. Was able to coast to the right median between the freeway and the on-ramp away from on-coming cars. BMW came to a complete stop and was not able to start. Contacted BMW assist, was informed that it would be about a 3 to 4 hour wait for the tow vehicle. Tow vehicle arrived at 2:45 pm, unable to put X5 in neutral, had to use skid plates to get X5 onto the tow vehicle. Got the X5 to the dealership at 3:20pm, inform the consultant what happened and left the X5 there. Consultant called on Monday and informed us that the high pressure fuel pump was the issue and that brass shaving from the fuel pump contaminated the system, informed us that they were going to replace anything from the back to the front of the vehicle that was effected by the fuel pump.

- Canyon Country, CA, USA

My BMW X5 2017 hit my garage door after I put it in park mode. I believe that it was caused by its transmission problems and the failed handbrake. On that night, I stopped my car on a slightly inclined driveway. I turned on the handbrake, put the car in park mode, turned off the engine, and then stepped out of the car. About 10 seconds later, the car rolled forward and hit my garage door. It was snowing that night, but the snow was less than one inch. The car didn't slip because the four wheels rolled forward. I tested it a few times right after the incident and the car still rolled forward with the handbrake on and after shifting to P mode. The transmission and handbrake failed to work several times on that night, but I cannot re-generate the same result since that night. When I searched for similar cases online, I found that a BMW X5 2012 had the same issue in 2013. BMW denied that my car has any issues after inspecting it, it is the same response to the case in 2013. This car is unsafe for pedestrians and drivers. We never know when the transmission and handbrake will fail to work properly. It happened once, and it can happen again anytime, anywhere.

- Brooklyn, NY, USA

While returning from Texas and driving at highway speeds my car's drivetrain warning light said I needed service but I could continue driving at moderate speeds. I drove to BMW of dallas. They determined my #5-cylinder fuel injector had failed. I stayed the night in dallas and returned to the dealership the next day. After replacing the injector, the car would not idle properly. I drove a rental car home and left my car. The dealership did extensive testing to determine the cause of the issue over the next three and a half weeks. Eventually they determined the injector failure caused a backfire which bent the #5 intake valve. The engine had to be removed so they could replace the damaged components. All valves had to be lapped; the valve stem seals had to be replaced and the engine had to be reinstalled. The vehicle was transported to me 26 days later. I discovered three of the five screws which secure the battery cover were missing. I drove the car for the next three days after which it began making clanking noises from the driveshaft. The car was towed to BMW of Kansas City South who determined the dallas dealership failed to install one of the driveshaft's carrier bolts nor did they properly torque a second carrier bolt. These are serious personal safety concerns. These repairs were also reported to carfax as regularly scheduled maintenance. I filed a formal complaint with BMW of North America and asked that they repurchase the vehicle which they refused to do. Instead they have offered me a small cash settlement if I will sign a general release waiving my rights and agreeing that I not to pursue any future claims or legal actions against them or their dealerships. I'm reporting this as I am concerned these issues may be prevalent with other BMW X5 vehicles which could potentially result in serious injury or death.

- Raytown, MO, USA