10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
23,653 miles

About These NHTSA Complaints:

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problem #6

Jul 082022

X5

  • miles
Failure of emission system. SCR active tank failed at 66K miles. Manufacture warranty does not cover the fix.

- Coconut Creek, FL, USA

problem #5

Nov 132020

X5

  • 30,000 miles
The car stopped without any warning 3 time in the middle of the road while driving my wife and kids inside the car. I consider very lucky this happened on county road two time and ones in the shopping center parking lot, instead of middle of the highway. I have taken the car to the dealership for the second time they are still trying to figure out what's wrong with gauges. Last time it happened was 11/13 while my wife was driving with the daughter to doctor's appointment, gas reading shows above 1/4 tank and 146 miles remaining (I have pictures of the cluster). But the car abruptly stop twithought any warning which will be a deadly situation if happened in the highway. The reason for it to stop was no gas in the tank though it gives a reading of over 1/4 tank 146 miles remaining. My last visit to the dealer was about a month back and I was told they replaced the gas tank and the sensor inside the tank which was covered under vehicle warranty. I feel very unsafe driving this car, I have reported the issues BMW na customer service and the car is with BMW of rockville.

- Clarksburg, MD, USA

problem #4

Oct 252018

X5

  • miles
The contact owns a 2017 BMW X5. The contact received notification of NHTSA campaign number: 18V755000 (engine and engine cooling). The contact called herb chamber BMW of sudbury at 833-805-4492 (located at 128 boston post rd, rte 20, sudbury, MA 01778) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Medway, MA, USA

problem #3

Apr 032019

X5

  • 100,000 miles
The engine seized with 100,500 miles while driving and car shut down very scary! awful car, embarrassing how many tho ha go wrong with this SUV they should ban BMW from putting a product like this in the usa market!

- Niagara Falls, NY, USA

problem #2

Jun 172017

X5

  • 0 miles
Wife was rear ended causing loss of power and control to vehicle pushing her over train tracks in the vehicle with no control.

- Lodi, CA, USA

problem #1

May 222017

X5

  • 11,919 miles
While returning from Texas and driving at highway speeds my car's drivetrain warning light said I needed service but I could continue driving at moderate speeds. I drove to BMW of dallas. They determined my #5-cylinder fuel injector had failed. I stayed the night in dallas and returned to the dealership the next day. After replacing the injector, the car would not idle properly. I drove a rental car home and left my car. The dealership did extensive testing to determine the cause of the issue over the next three and a half weeks. Eventually they determined the injector failure caused a backfire which bent the #5 intake valve. The engine had to be removed so they could replace the damaged components. All valves had to be lapped; the valve stem seals had to be replaced and the engine had to be reinstalled. The vehicle was transported to me 26 days later. I discovered three of the five screws which secure the battery cover were missing. I drove the car for the next three days after which it began making clanking noises from the driveshaft. The car was towed to BMW of Kansas City South who determined the dallas dealership failed to install one of the driveshaft's carrier bolts nor did they properly torque a second carrier bolt. These are serious personal safety concerns. These repairs were also reported to carfax as regularly scheduled maintenance. I filed a formal complaint with BMW of North America and asked that they repurchase the vehicle which they refused to do. Instead they have offered me a small cash settlement if I will sign a general release waiving my rights and agreeing that I not to pursue any future claims or legal actions against them or their dealerships. I'm reporting this as I am concerned these issues may be prevalent with other BMW X5 vehicles which could potentially result in serious injury or death.

- Raytown, MO, USA