The contact owns a 2018 BMW X5. The contact stated that after restarting the vehicle, while driving approximately 10 MPH, there was black smoke coming from the exhaust pipes. The vehicle was taken to an independent mechanic who diagnosed that the EGR cooler and intake manifold had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 18V755000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 73,000.

- Wellington, FL, USA

The contact owns a 2018 BMW X5. The contact stated that a low coolant message was displayed on the instrument panel while driving at various speeds. The vehicle was initially taken to a dealer where an oil change was performed, and the contact was informed that there were no other defects found with the vehicle. The contact stated that the failure returned a week after the oil change and the vehicle was then taken to an independent mechanic. The mechanic informed the contact that the intake manifold was cracked and that the EGR valve cooler was defective, and that both parts needed to be replaced. The mechanic replaced the intake manifold and the EGR cooler and informed the contact that there was an unknown recall on the vehicle for the defect. The manufacturer was notified of the failure; however, the contact was denied a reimbursement request. The contact was informed that the vehicle was not under recall. The failure mileage was 83,429.

- Waterford, CA, USA

The contact owns a 2018 BMW X5. The contact stated that while the vehicle was parked, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the thermostat was stuck opened, causing the check engine warning light to illuminate and the transmission oil coolant heat exchanger to be damaged by the thermostat failure. The contact was advised that the thermostat and coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.

- Centereach, NY, USA