10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,572 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Starter: The vehicle did not start at 44,000 miles. The local repair shop replaced a new starter for $1,100
- Orange, CA, USA
At 112,589 miles the oil level is never reaching full capacity, replaced oil levelling sensor, that did not resolve issue. Dealer stated oil pump starting to fail.
- Severn, MD, USA
The contact owns a 2019 BMX X5. The contact stated while parked, the vehicle stalled; there was an abnormal odor coming from the outside of the vehicle. No warning light was illuminated; however, the "Engine Overheating" message was displayed on the instrument panel. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be reprogrammed. The vehicle was repaired however, the failure still occurred. The vehicle was towed back to the dealer to get a diagnosis; the contact received a diagnosis stating that the starter motor needed to be replaced. The contact did research and was made aware of NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,397.
- Laurel, MD, USA
Reference recall No. 24V-576, I believe the issue reported in the recall is related to the 'Auto Start' feature of the vehicle. As a result of this failure, the safety issue can be much serious than what is stated in recall. In addition to the electrical overload of the starter, leading to risk of fire, the vehicle will not start, unable to shift out of Park therefore, potential of stranding the vehicle and the passengers in the middle of the road. The following occurred on [XXX]. at 2:30pm, we( my wife, 2 daughters and I) were traveling [XXX] in Tracy, in the fast lane in our 2019 X5. Auto Start feature was active, when I pressed on the gas pedal, engine suddenly turned off. The car would not start. There was no warning or any error message. We were stuck in the middle of the fast lane in heavy traffic and cars were passing on the both sides, making it impossible to be even get out and walk to safety. I tried to restart the car multiple times with success. We felt in danger of being struck by another vehicle. Luckily, the CHP was a few minutes behind us and stopped to help us. We tried to put the vehicle in Neutral so it can be pushed out to the side and not block traffic. I called the East Bay BMW and the Road Assistance for help with putting the vehicle in Neutral but I was told it can-??t be done. The CHP (2 officers) and I tried to put the car in neutral but without any success. I with EastBay BMW and was told that noting can be done to put the vehicle in Neutral. The only way to shift the car in Neutral is from under the car and requires a mechanic. There was electrical burning smell coming from the engine compartment. The vehicle was towed to the EastBay Dealership in Pleasanton, CA. Upon inspection, the Dealer stated the issue is due to bad battery and it caused the starter to overload as I attempted to start the car. I was told that none of it's covered by warranty and I had to pay for the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
- Pleasanton, CA, USA
The contact owns a 2019 BMW X5. The contact stated that after starting the vehicle and driving at an undisclosed speed, the vehicle made abnormal sounds. No warning light was illuminated. The vehicle was taken to the dealer, where the contact was informed that the engine oil pump needed to be replaced; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,000.
- Plainview, NY, USA
plastic oil pump housing/internals start to deteriorate and get metal debris into engine. 2019 ONLY.. bmw silently fixed this issue in 2020 models leaving anyone with the previous year stranded
- Clarklake, MI, USA
Dear Sir This is regarding my 2019 BMW X5 VIN [XXX], purchased on 5/28/2019 from BMW Orland Park IL. I encountered -??Reduced engine power-?? message on 5/8/2023. This vehicle was driven about 40000 miles at that time. BMW Orland park diagnosed the root cause and fixed it on 5/10/2023. They replaced faulty lower radiator blind. I am surprised and worried that top luxury brand SUV had this problem so early and right around warranty expired. I asked service advisor of any recall, but unfortunately he didn-??t find anything. I spent $802.37 + tax, for this repair very early in the BMW vehicle-??s life. I would appreciate if you can research/investigate this problem with 2019 BMW X5, whether it-??s eligible for recall or free repair. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Lockport, IL, USA
My brand new BMW X 5 could not be stopped on the traffics time in am this happened two times BMW doesn't want to help me this car not safe and dangerous to drive makes a lots of mounded from the engine and cannot stop the car
- Diamond Bar, CA, USA
I was driving on 10 freeway West 750 am on 2/23 there was traffics everybody was behaving I was keeping distance of at least 2-3 car distance all of sudden my car accelerated making a loud noise from the hood my foot was on the brakes but I could not stop the car I hit from car my foot was althe way on the brakes I let it go after the impact BMW doesn't not want to take responsibility I have a police report from me and from driver that we had a good distance between two cars it was at the baldwin park city on 10 freeway
- Diamond Bar, CA, USA
Our vehicle is in for the 4th visit for a persistent oil leak. The first 2 visits resulted in a vehicle inspection and cleaning of engine area with no leak found, stating is was most likely left over oil from messy oil change. The 3rd visit resulted in replacing the rear main seal and problem was resolved per dealer. Vehicle continued to leak after we brought it home. 4th visit resulted in replacing oil pan gasket but leaks are now popping up in other areas. BMW engineer has been requested by dealer. In th process the vehicle was damaged for the second time by the dealer requiring body work/paint.
- Huntington Beach, CA, USA
BMW auto start/stop will turn off engine before the car comes to a complete stop causing a loss of steering. This can happen up to while the car is still moving as high as 5mph, often occurs between 3-1 mph when coming to a stop.
- Apex, NC, USA
I parked my car in my garage, turned it off (the electronics powered down inside the car), and went inside. Approximately 4.5 hours later, my carbon monoxide detectors went off. I searched the home for the source and when I opened my garage door I discovered my vehicle engine had been running for about 4.5 hours in the closed the garage. I attempted to turn the engine off, but it did not work. I had to power the car on before it would then allow me to turn the vehicle off, including the engine. It was very scary. I have also made a report to the dealership I purchased the car from.
- Plano, TX, USA
Driving on I-95, dashboard displayed: "vehicle on fire." Immediate call to BMW. No such icon or possible entry in BMW vehicles (2 dealerships). Drive to dealership and diagnostics run with no issue with system. BMW maintains that no such diagnostic code or warning to customers ever employed in any BMW vehicle.
- Seabrook, SC, USA
- Basking Ridge, NJ, USA