My backup camera is so dim at night I cannot see many obstacles. The dealer adjusted the camera to maximum brightness, but it's still so dim that I cannot see pedestrians wearing dark clothing and other obstacles behind me. Only the acoustic warning has prevented me from hitting an object or running into a person. I have talked to many other owners of this year BMW X5, and all of them have a similar complaint. The dealer adjusted the camera to its maximum night-time brightness but to no avail. The dealer then told me BMW designed the camera to be hard to see at night. I have normal night vision, as confirmed at my yearly vision exam by a licensed ophthalmologist, so I find it dubious that BMW would make their backup camera too dark to use at night. I found that shinning a bright light at the lower-left area of the instrument binacle causes the backup camera image to become much brighter and solves the visibility problem. Therefore, I think there is a BMW SW problem that dims the rearview camera too much when it believes it is night time.

- Sudbury, MA, USA

Today, we experienced a some kind of sudden stop in a normal speed driving. Red alert car symbol flashed on our dashboard. It is without stepping on a break but it-??s like our car is braking or like abrupt stopping. No car or any object that may hinder in front of us. It was scary coz there-??s car behind us in a good speed. I don-??t feel like it-??s safe for what we had experienced today. Please try to look at it before anything like this scenario to happen again. I am and anyone else is into safety that-??s why we choose this vehicle.

- Sycamore, IL, USA

Dealer service finally diagnosed AC refrigerant leak through evaporator on a vehicle less than 40,000 miles and just over 4 years. The symptom (hissing sound from vent) has started before 30,000 miles or 3 years, but dealer service indicated it is just a fan noise. Unsafe to drive in 90 degF+ weather without an AC.

- Suwanee, GA, USA

Driving on an interstate in an open area (no overpass). The rear moon roof (fixed glass) shattered like an explosion. We do not believe that anything impacted the glass. It just happened.

- Castle Pines, CO, USA

Since February of this year, my X5 has suddenly gone into neutral gear while driving in stop and go traffic on multiple occasions over the past 3 months. This incident first started on 2/26/2022, wherein my car abruptly went into neutral, coming to a complete stop in the midst of heavy stop and go traffic, while approaching George Washington Bridge. This happened twice within a 20 minute interval during that same trip. The car wouldn-??t start back again for several minutes each time. Following this, I took my X5 to my local dealership to get it checked out. The dealership kept the car for a few days, ran some tests, but were unable to replicate the issue. The car was subsequently released to me. (Ref: dealership service invoice dated 3/8/2022) The exact issue recurred on 5/22/2022, again in heavy stop and go traffic, approaching George Washington Bridge. This time the car wouldn-??t start for more than 10-15 minutes. Following this, I had to call 911 to help me out. The car eventually started after 20 minutes. I took it back to the same dealership. Once again, the issue couldn-??t be replicated. However, after consulting with the factory technicians, the dealership replaced the gear shifter. (Ref: dealership service invoice dated 6/8/2022) Unfortunately, this exact issue recurred on 6/24/2022 -?" heavy stop and go traffic, on the approach to Whitestone Bridge. The car abruptly went into neutral from drive mode, stopped completely and wouldn-??t start back again for a few minutes. Please note that the Automatic Start/Stop (MSA) system on the vehicle was always set to OFF. It is a miracle I did not get into an accident when this issue manifested each time. I have made yet another appointment with my local dealer for 7/11/2022 to re-evaluate the issue. In the meanwhile, I called the main office at BMW USA and got a case started as well.

- Syosset, NY, USA

The car has a faulty cup holder that allows fluid to leak. Below the cup holder is Crash Module, which controls the airbags and all the safety restraint system. I had a minor amount of fluid leak. This caused corrosion on the ASCM module. BMW is fighting me in paying for this. Based on my research there have been hundreds of incidents and a class action lawsuit. This is clearly a defect in design. If this would have happened when I was driving with an accident that followed, none of the safety equipment would have worked Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Atlanta, GA, USA

We left our residence to take our kids to school when the operating portion of the sunroof exploded. We were traveling at around 65 mph through a rural road with the sunroof closed. Clear skies, no rain. At first we thought something had fallen through but there was nothing inside except shards of glass. When we were able to pull over, we inspected the vehicle for signs of external damage but then noticed the leftover glass was protruding outward.

- Huntsville, TX, USA

2 months after purchasing the vehicle a rattling sound comes up when I start the vehicle I took it in for servicing and I'm told they don't find the problem, but it sounds like something is loose. Finally, my dashboard goes blue after long drives. Again, this was reported and pictures were taken and I'm told they can't find a problem.

- Endicott, NY, USA

I was driving about 25 to 35 mph when the emergency action system got activated that I was possibly going to get something in front of me there were no cars in front of the vehicle I almost got rear-ended and almost broke my finger on the steering wheel as it turned around. The vehicle stopped for absolutely no reason. It stopped like it was going to crash into something. This could've killed me as this was very dangerous. I have drop this off at the BMW dealer and they have no idea what happened.

- Kihei, HI, USA

Sunroof exploded. On freeway driving approx 70 mph. No debris in road, not near over pass, weather clear and 65 degrees. Loud bang like a gun shot, sun screen was closed so it kept most glass out of vehicle.

- Arcadia, CA, USA

Issue: My right hand rests often rests on the shift lever while driving. Six to seven times my braking has inadvertently caused the shift lever to move forward to neutral without my realizing it. Then, when I attempt to accelerate I am not moving when traffic approaching from the rear anticipates my movement. Twice there has been very close calls to me getting struck from the rear. This is dangerous! my other car (Lincoln mkt) requires the shift lever release trigger be depressed before I can move the shift lever. This is not the case in this BMW. Please advise.

- Vero Beach, FL, USA

The drivers assist system disables itself frequently in colder and snowy weather. This removes a number of safety systems from the vehicle.

- Shakopee, MN, USA