While parking the vehicle in a head-on parking spot, the car suddenly accelerated without warning and hit a wall. The car then went into reverse and sped up rapidly until it hit a concrete patio on the other side of the parking lot. The brake pedal was depressed with substantial force the entire time the vehicle was moving but the vehicle would not stop moving. The brakes did not engage. I do not recall how the car went from drive to reverse. Fortunately, there were no people or cars in the parking lot at the time of the incident. The auto body shop that currently has possession of the vehicle could not find anything wrong with the computer/electrical systems in the vehicle nor were they able to recreate the incident. I do not know how thorough they looked for problems. BMW has been notified and hopefully they will send a crew to investigate. The car is currently at the auto body shop but my insurance gompany, geico, will have the car towed to one of their facilities in a couple of days. The car has been deemed a total loss due to all of the damage. I have been having electronics issues with the car since purchase in June 2020, however, they have been related to the entertainment and communication systems. In hindsight, I realize that I had two other instances in the past with sudden acceleration with this car. I thought nothing of it at the time but they may be related to this latest incident.

- Roslyn, NY, USA

BMW states the X5 is equipped brake pad sensor and will notice driver when is needed to be replace. it doesn't work and become a safety concern. We have this X5 for about 2 years and start to hear noise when apply the brake. When the situation happens, we have never seem any alert from the car. Which our previous 2017 X5 and 440 GC provides such function. We found an opportunity to sent the vehicle to server center and asked to check what's wrong. Then, we are told that the front left brake pad against the rotor surface and has been metal to metal. We are told, if this is getting worse, the vehicle may not be able to stop safely. This is a safety issue of the 2020 X5. if I didn't ask my wife to go check the car, she might be in a car accident since she can't stop the car. Money thing is details. I provides this in order to match the file I uploaded later. We are provided detailed inspection report and asked to pay $1000+ to fix the issue (X5 Quo.pdf) Service center provides detailed report for the status of the car. (report.pdf) in the end, we were able to negotiate to buy an extension warranty($700) to cover the cost. (payment.pdf)

- San Diego, CA, USA

Automatic braking system. Traveling about 50 MPH the automatic brake activated, there was nothing even close to my vehicle, my passenger's head was jerked forward. I had the vehicle in for computer problems about two weeks ago, concerning the radio and dash board displays, not knowing about the automatic braking problem at that time, ( this is the second incident involving the automatic brake, first time I didn't think too much about it since I had just purchased the vehicle I thought maybe a new car bug ). I was told that there was no fix for the problems I took it in for, and that Germany was notified and they had no solution, when a fix was found I would be notified. Now I'm now realizing more is affected by the faulty computer system then I first thought. My main concern is getting rear ended on the highway which I travel quite often. This incident occurred Saturday evening, today I'm contacting the dealership, we will see what happens with a more serious problem.

- Sevierville, TN, USA