The contact owns a 2020 BMW X5. The contact stated while driving at approximately 45 MPH, the vehicle stalled. The contact stated that START/STOP warning light was illuminated. The contact attempted to restart the vehicle but was unable. The contact had the vehicle towed to a dealer who diagnosed that the starter motor had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 31,000.

- Matawan, NJ, USA

The contact owns a 2020 BMW X5. The contact stated that on several occasions the vehicle failed to immediately start. Additionally, while the vehicle was idling the vehicle shut off and had to be restarted. The vehicle was taken to an independent mechanic who diagnosed that the starter was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were informed of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,000.

- Oklahoma City, OK, USA

See attached document for complaint.

- Carmel, IN, USA

The contact owns a 2020 BMW X5. The contact stated while at a stop light, the gear shifter independently shifted into neutral. The contact stated after several attempts, the gear shifter was shifted into park. The contact stated that the gear shifter had seized in park(P). The vehicle was towed to the dealer where it was diagnosed with internal starter motor shortage. The contact was informed that the starter motor needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. Additionally, the contact stated that the failure had occurred at night, while the four minor children were inside the vehicle. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

- New Market, AL, USA

On February 14, 2025, my 2020 BMW X5 unexpectedly failed to restart after engaging the Auto Start/Stop function while waiting at a traffic light. Despite multiple attempts, the vehicle would not turn back on, leaving me stranded in active traffic and creating a significant safety hazard. This failure occurred only three months after BMW applied a recall fix (software update) to address a known issue with the starter system. BMW initially issued a nationwide recall in July 2024 related to the starter function, with official letters sent to owners in September 2024. I purchased this vehicle in October 2024 and, upon learning of the recall, took it to an authorized BMW dealership in November 2024, where the recall remedy was applied (software patch). Despite this fix, the vehicle has now suffered a complete starter failure at just 50,250 miles, which is extremely premature for a modern luxury vehicle. BMW technicians at the dealership have confirmed that the starter motor itself has failed and requires full replacement. However, they claim it is unrelated to the recall, despite the failure occurring directly in line with the recall-related system. This issue is not an isolated incident-?"multiple BMW owners have reported similar failures following the recall fix, suggesting that the software update did not fully resolve the underlying defect. Given that the failure occurred under normal driving conditions and shortly after the recall repair, this raises serious concerns about the effectiveness of BMW-??s recall remedy and the reliability of the Auto Start/Stop system. To date, BMW corporate has not yet provided a resolution, and I am seeking answers regarding whether this failure will be covered under an extended recall or goodwill repair. A premature starter failure caused by a known defect is unacceptable and presents a severe safety risk-?"had this occurred in a more dangerous situation, such as on a highway or at a railroad crossing, the consequences could have been

- Suwanee, GA, USA

The car caught on fire spontaneously when it was parked and locked. The fire started approximately 5 minutes after it was driven for 20 minutes. The fire started under the hood. There was light smoke to begin with which got worse after around 13 minutes and then flames started spewing out at the opening between the hood and the windshield. The car was fully engulfed in flames 5 minutes later with flames going as high as 2 floors. It was finally extinguished by the fire department. The car is currently with my insurance company in their tow yard.

- Austin, TX, USA

The contact owns a 2020 BMW X5. The contact stated that the vehicle failed to start. The message "System Overheating - Restarting Engine Possible After Cooling" was displayed. The contact called AAA, who attempted to start the vehicle and shift to neutral(N), but the vehicle failed to respond as needed. The vehicle was towed to the residence with a special tow truck. The vehicle was able to be jumpstarted by AAA the following day. The vehicle was then driven to the dealer, where it was parked and turned off. The contact stated that the failure recurred at the dealer. The dealer diagnosed the vehicle and determined that the starter had failed and needed to be replaced. The contact became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling), which the contact linked to the failure; however, the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Los Angeles, CA, USA

Shark fin antenna - Telematic control module malfunctioning. Seems to have a leak issue causing modules inside/under antenna to get wet from rain or car washes. This is causing an error message "SOS emergency call system malfunctioning", you will not be able to make calls under an emergency. Other issues include GPS, remote start, lane assist, adaptive cruise control etc... not working properly and potentially causing an accident on the road.

- Manor, TX, USA

The contact owns a 2020 BMW X5. The contact stated that while starting the vehicle there was a grinding sound coming from the engine compartment. While driving approximately 45 MPH, the message that the engine was overheating was displayed on the instrument panel. The contact pulled over to the side of the road and turned off the vehicle and waited for the engine to cool down. The vehicle failed to restart after the engine cooled down. The vehicle was towed to the dealer who diagnosed that the starter had failed and needed to be replaced. The dealer informed the contact of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and filed a case for the failure. The manufacturer confirmed that the VIN was not under recall. The failure mileage was 44,000.

- Aurora, CO, USA

The contact owns a 2020 BMW X5. The contact stated while attempting to start the vehicle, the vehicle failed to respond. The contact was able to start the vehicle after the sixth attempt. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the engine needed to be replaced. The engine was not replaced; however, the battery was replaced. The contact related the failure to NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 60,500.

- Potomac, MD, USA

There is a known recall on this car for engine/starter. It is a hazard and should be repaired. On 10/23 we scheduled and took the car to BMW of NW Arkansas. They refused to complete the recall on the starter without us paying $189 for a vehicle diagnostic and I am sure that would have resulted in more fees. A recall should be completed free of charge as it directly relates to a safety issue. Another issue on the vehicle that I am not sure if it is a recall items is the GPS antenna allows water to intrude and thereby the GPS/safety location services to fail. It is a complained about issue online from BMW owners. BMW will not replace or repair this faulty item either. "A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards." BWM refuses to adhere to this standard and is placing my family at risk by failing to repair without me paying for it. They should be forced to complete this at no cost.

- Fayetteville, AR, USA

The contact owns a 2020 BMW X5. The contact stated while driving at an undisclosed speed, the contact became aware that the engine was overheating. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the starter had failed and caused the battery to fail. The contact was informed that the starter and battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,671.

- Hermosa Beach, CA, USA

My 2020 BMW X5 is having the same issues as SIB651222 based on the extensive troubleshooting that I have done with the telematics system. ALL of the exact symptoms can be found in this YouTube video for an X7: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fargo, ND, USA

The contact owns a 2020 BMW X5. The contact stated that the PUSH to START button was inoperable. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the control sensor for the start button to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,800.

- Laguna Niguel, CA, USA

Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, -?? Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver-??s Manual for further information.-?? (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.

- Jonesboro, GA, USA

My 2020 X5 is equipped with Rear Cross Traffic Warning however it does not warn when traffic is crossing. The car will be in reverse, i can be very close to either a car or a person and there are no audible or visual warnings until the object stops moving or is within inches of the vehicle. I have taken it to my dealership several times however they are stating its in full working function even though it does not do what BMW advertises how that system should work. This is both very dangerous and false advertising by BMW! I have videos to prove this claim however the upload section doesn't allow videos.

- Woodland Hills, CA, USA

My samsung galaxy S9 phone seems incompatible with my X5. About every 30 minutes the nav display and half the instrument panel black out for about 10 seconds then restarts. This occurs on the highway and in the city.

- Merritt Island, FL, USA

Navigation display and right side of instrument panel go blank intermittently and then reset and come back on after about 10 seconds. Display goes off during periods of driving and or stationary with vehicle engine running. Occurs during times at highway speeds and city driving.

- Merritt Island, FL, USA