There is a known recall on this car for engine/starter. It is a hazard and should be repaired. On 10/23 we scheduled and took the car to BMW of NW Arkansas. They refused to complete the recall on the starter without us paying $189 for a vehicle diagnostic and I am sure that would have resulted in more fees. A recall should be completed free of charge as it directly relates to a safety issue. Another issue on the vehicle that I am not sure if it is a recall items is the GPS antenna allows water to intrude and thereby the GPS/safety location services to fail. It is a complained about issue online from BMW owners. BMW will not replace or repair this faulty item either. "A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards." BWM refuses to adhere to this standard and is placing my family at risk by failing to repair without me paying for it. They should be forced to complete this at no cost.

- Fayetteville, AR, USA

[XXX] my engine started stopped working even several times of trying the SUV didn-??t star I took it to BMW Braman Miami center to fix the problem I was charged $3,997.18 since it wasn-??t a recap of the engine starter yet I called my advisor Nasser Darwich for the recall reimburse after I get the letter from BMW USA & he told me it was no reimbursement INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Aventura, FL, USA

The contact owns a 2020 BMW X5. The contact stated while driving at an undisclosed speed, the contact became aware that the engine was overheating. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the starter had failed and caused the battery to fail. The contact was informed that the starter and battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,671.

- Hermosa Beach, CA, USA

Starter malfunction caused engine to shut down in the middle. Message on screen indicated that the engine overheated and shut down was to prevent further damage. Drivetrain messages also appeared indicating that vehicle was ok to drive, but unfortunately wouldn't start/drive. Wouldn't shift to Neutral for towing. BMW dealer inspected vehicle, then replaced batteries and faulty starter. Event happened PRIOR to receiving notice re safety recall campaign no. 24V-576 for the engine starter remedy. Event happened without warning and about a mile from home, causing vehicle to stop in moving traffic on a very busy, 6 lane road. Policy were dispatched to help with traffic control and safety. Vehicle was inspected by and serviced by BMW dealer.

- Kensington, MD, USA

The contact owns a 2020 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the active grill shutter. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 61,000.

- Powder Springs, GA, USA

cHECK ENGINE LIGHT IS ON AND BASED ON THE CODE THERE IS A PROBLEM WITH THE ACTIVE GRILL SHUTTERS. i DID SOME RESEARCH AND SEEMS THIS IS A COMMON PROBLEM WHERE THE ACTUATOR MOTOR MAY BE THE PROBLEM

- Wappingers Falls, NY, USA

Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, -?? Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver-??s Manual for further information.-?? (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.

- Jonesboro, GA, USA