The contact owns a 2011 BMW X6. While driving various speeds, the vehicle seized intermittently without warning. The contact veered to the shoulder of the road. When the vehicle was turned off and restarted, the vehicle returned to normal. The vehicle was taken to BMW cleveland (6135 kruse dr, solon, oh 44139, (440) 542-0600) where it was diagnosed that the low pressure fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred multiple times. The contact referenced NHTSA campaign number: 16V746000 (fuel system, gasoline). The failure mileage was approximately 72,000.

- Maple Heights, OH, USA

On 10/02/2015, I was driving my kids to school. Suddenly, there's this loud explosion noise coming from the engine compartment. At the time of the incident, the vehicle was in motion on a city street. The road was very smooth, the vehicle did not collide with any potholes or any road objects. I pull over to the side of the road, did a quick inspection, didn't see anything. So I got back onto the car and continue driving. During accelerations and going above 40mph on the freeway, the vehicle started to vibrate and I started to lose control but managed to slow down and pull to the side of the freeway. After doing research and asked several mechanics, it turns out that the front drive shaft of the vehicle is going bad, and this is a very common problem with the BMW X6. I was advised to have the front drive shaft replaced as soon as possible or else if the drive shaft happens to break on the freeway, it could cause a major accident which me and my kids could have been killed. Additionally, at 54K miles, the vehicle's valve stem seals has already gone bad, (they usually don't go bad until 120K miles) the engine oil is leaking towards combustion chamber and burn off through the catalytic converter. The vehicle is emitting an extremely toxic, sulfuric smell from the exhaust, you can smell it from far away while the vehicle is started. I had several neighbors complained about the smell. Not only that this is bad for our health due to the cancer-causing carcinogen it is also bad for the environment. BMW has long acknowledged the problem and issued a "customer care package" which they refused to call it a recall. In fact, they replaced many different components on my vehicle, but the customer care package did not fix the toxic, sulfuric smell from the exhaust. This is extremely unacceptable that falsely advertise and sold us an unsafe vehicle for nearly $85,000.

- Houston, TX, USA

We leased our 2011 BMW X6 3.5I in August 2010 from BMW of tenafly. The first high fuel pressure pump malfunction occurred within the first 6 month - in February 2011. The car stalled in the middle of busy highway and become uncontrollable while my wife was driving our kids from kindergarten. The dealership identified the faulty fuel pump and the car was in service for the whole 2 month, while we where driving loaner. Within a year from that service, in April 2012 the engine stalled in the middle of the road again. I was driving at about 40mph when suddenly the dashboard lights turned off and the car become absolutely uncontrollable, endangering the lives of my family, bystanders and other drivers on the road. Fortunately, I was able to stop the car by applying my whole weight on the brakes and enormous force to turn the wheel and roll into the nearby gas station. Miraculously, nobody get hurt, but after that incident my wife and I developed subliminal fear of driving, expecting our car to become uncontrollable at any moment. My wife demanded to exchange the car, stating the fear of driving, but our dealership refused to do so. This time it was in service for about two weeks. Within the 3 month of that service in August 2012 the 'reduced power' engine malfunction notification emerged on the dashboard, and the next morning the car refused to start. This time dealership identified the faulty generator, although all the signs of this failure was very similar to high fuel pressure pump malfunction. Today - 02/02/2013, without any warning signs, our car stalled in the middle of highway again. As in previous situations there where kids in the car, when it become absolutely uncontrollable, while moving in the left line on busy highway.

- Fort Lee, NJ, USA