The 12V battery and EME module failed/malfunctioned on Sep 10, 2024. The original 12V battery was replaced by BMW of Wesley Chapel after it was towed by BMW roadside assistance. They should have it and the EME model for inspection upon request depending on their disposal procedures for the battery. My safety was put at risk due to the fact that the EME could shut down electrical power, lead to a loss of propulsion, and increase the risk of a crash. There was a recall for this component for my year make and model but my VIN was not included but possible should have given the related issue and no wear and tear. The dealer reproduced the errors I received when the car started failing during a diagnostic. The vehicle/component has only been inspected by the dealer and is still in their possession. I have not yet filed an insurance claim. There were warning lamps/messages/symptoms a few days before the failure that cleared upon starting the vehicle until it eventually failed.

- Marietta, GA, USA

On July 4, 2021, I realized that the charge port on my BMW i3 would not accept a charge plug - it appeared to be blocked. I took the car to the dealer and they informed me that the charge port had been damaged (melted) by heat from a defective charger. In addition to public charging, I had typically been using a home charger - a MUSTART Level 2 40-amp charge cable purchased from Amazon on February 4, 2019. The BMW technician requested to see the cable and it was confirmed to be damaged also. BMW attributed this incident to the charger rather than the vehicle, so the repair (over $2400) was not covered under warranty. I feel this represents a serious safety concern, as the overheated charger/charge port could have caused a fire in my garage. I have retained the parts associated with this incident, including the charge cable and the damaged charge port from the vehicle.

- San Diego, CA, USA