The plastic seat insert that borders the square hole just below the headrest is painful to shorter passengers. Their head feels it even with minor braking. The BMW -??fix-?? (a foam plug) does not provide enough padding or ergonomic benefit to remedy the problem and is issued for a steep fee at the dealership. The major safety issue is if there is a collision. No person-??s head should be thrown against a hard plastic object in an accident! Shouldn-??t the materials of a headrest be regulated" Shouldn-??t there be firm padding made of a soft and relatively flat material"

- Seal Beach, CA, USA