10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On May 29,2002 we purchased a 2001 Buick Century from lloyd Buick. This car was purchased because the van we owned had been in the shop 10 times in 2 months and we were informed that it could not be fixed. On the way home from the dealership on the day of purchase we heard a thumping noise on the right front tire. Called the dealership and were told to bring the car in. This was done on 5-30-2002. The service rep and my husband took it for a test drive and resulted in putting 4 new tires on the car. The work order reads replace 2 front tire chopped as per sales. Replace 4 tires and balance. We picked up the car and the next day the low tire light came on. We checked the tires and the air pressure was fine. Again we called the dealer brought the car in and the salesman reset the computer and the light went off. On 6-8-2002 we got in the car at 6:30 am and the steering wheel was locked and T;he key would not turn. Got out the manual followed instructions still would not release. We had a friend pick us up he also tried with no avail. Went to orlando and when we came home again called the dearler they told us to follow the manual tried again still did not work. Called back and were told to call our road serviced to have the car towed in. At 2:41 the called was placed to bucik roadside service about 1 hour later a truck arrived and they would not tow the car because they would have to drag it outof the driveway because the wheels were locked. This would result in ruining the tires and the driveway. Called the dealer again the salesman came over about 6:30 he could not release the wheel either. He left us a car to use over the weekend. On Monday the dealerhip came with a tow truck and towed the car away. They called the next day to say it was ready. We do not have a work orders for the last 2 visits but can get them upon request please inform us of your findings.
- Port Orange, FL, USA
- Lake Worth, FL, USA