10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 28,167 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
If after within approximately 2-4 seconds after dropping my 2008 Buick Enclave into passing gear I need to perform an emergency stop, the vehicle continues to try to accelerate. It's as if the accelerator and brake are depressed at the same time. I took it to the dealer and they were able to experience the issue but when they checked with GM tech support the dealer was told a 2 or 3 second delay was normal and within specifications. This has happened approximately 5 times since I've had the car (late 2007) and has caused 2 near misses but no accidents.
- Washington, MI, USA
Snowy conditions - about 2 inches on the ground; as I began to descend the hill near my home I tried to apply the brakes to keep a slow pace down the hill. Brakes failed and I began to slide down the hill. Steering was unresponsive; messages interchangeably flashed on the dashboard - 'service stabilitrak' and 'service traction control'. I had no control over the vehicle, and halfway down the hill jumped an 8" curb. Fortunate that the vehicle swerved to the right because there were parked cars to the left. Also, fortunate there were no people/children around, who could have been hit. $3000 damage to the underside of the vehicle. Very frightening to lose complete control of the car - I thought AWD, ABS, traction control and stabilitrak are supposed to help the driver maintain control of the vehicle in adverse conditions. Everything failed at once. Got the vehicle to the closest GM dealership; they ran diagnostics and surprise, everything checks out. They have no indication anything failed, so nothing further they can do except repair the physical damage. I experienced a complete failure of brakes, steering, traction, and electronic stability control and the dealership is telling me I did not - that the conditions were slick and that's what caused the accident. Isn't that when all of those safety features are supposed to engage? this is the first time I experienced a malfunction like this in this vehicle. Now I'm afraid to drive the vehicle, once it's fixed, esp. With other passengers. I may not even keep it.
- Wayne, NJ, USA
- Newark, NY, USA