10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 39,667 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2009 Buick Enclave. The contact stated that the liftgate would intermittently close when it was not operated manually. The contact received notification of NHTSA campaign number: 15V415000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.
- Englewood, NJ, USA
2009 Buick Enclave. Consumer writes in regards to power liftgate malfunction. The consumer stated the power liftgate malfunctioned and injured her husband in April 2013. The consumer stated her husband planned to remove some items from the vehicle. As she pushed the power button, the liftgate began to open as usual. When it reached the top, her husband started to reach for the items. Without warning, the very heavy liftgate dropped about 18-24 inches, hitting him on the forehead and cutting a perfect V which matched the design of the latch. He was knocked to the ground with blood pouring from the gash in his head. The next day, the vehicle was taken to the dealer, where the struts were replaced.
- Stillwater, OK, USA
- North Lawrence, OH, USA