10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 61,312 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On July 28, 2014, traffic lights were out due to a storm at a busy intersection making it a 4-way stop. When my turn to proceed I started out going North and a vehicle heading West didn't realize the lights were out ran thru intersection hitting me on right front passenger side pushing my vehicle over 2 lanes. I would estimated she was doing at least 45 miles per hour. She didn't see me and I didn't see her because a truck was stopped blocking both of our views. I bounced off drivers door and ended up laying in passenger seat. I was unable to move and when another driver helped me up I noticed my seat belt had come undone and the air bags didn't deploy. I was injured on my left side and required medical attention. I was not able to drive my car due to damage caused by accident. I am still currently under doctors care and due to injuries I am unable to perform my household duties plus I am unable to walk. I also suffered neck and back injuries.
- Taylor, MI, USA
The contact owns a 2010 Buick Enclave. The contact received a recall notice for NHTSA campaign number: 14V118000 (air bags); however, the part was unavailable to perform the repair. The dealer did not know when the part would become available. The manufacturer was notified. The contact had not experienced a failure.
- Marianna , PA, USA
The power steering on my 2010 Buick Enclave stopped working slowly. I was almost unable to turn the steering wheel at all. Not only was the power steering a problem, but the "service airbag" light had been on for a couple of months. I took the car to a local dealership's service dept & told the service rep that my power steering was not working. I also asked the airbag recall be done on my car. The service rep advised me there were 2 recalls required, but the second if the 2 required she order parts. I left the car, a diagnostic was done ($119.50) & I was told the power steering pump & steering rack would cost approximately $2,000. I had the car towed to a repair shop I have used for years and who I trust. This repair shop replaced the power steering pump, cleaned metal out of the system & filled the system in power steering fluid ($724). I picked the car up & it seemed ok. Within a couple of days, the power steering failed again. This time the car had dumped power steering fluid. I had the car towed back to the same repair shop. They repaired the burst line & I picked up the car, which drove as it had before the problems began. I parked my car in my driveway with the front of the car below the rear of the car on a downward incline. The next morning, the car would not start. I called aaa and paid $90 to have the car towed again. The car was towed on a flatbed and when it arrived at the shop, it started immediately. I told the repair shop rep to park the car as I had, on an incline with the front lowered, overnight. He did & it would not start the next morning. He told me he rolled the car off of the incline & it started promptly. He suggested I take the car back to the dealer for the 2nd recall. I picked the car up and drove it for 2 days. It sounded bad, the steering stuck & the steering started making loud grinding noises & it smelled like something burning.
- Raleigh, NC, USA
- Rochester Hills, MI, USA