10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 40,571 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The power lift trunk closes unexpectedly. It has been doing it a few times and it is very dangerous as it does not stop when something stops it. It closed on my head and pushed me inside the vehicle - it injured my head with the impact drawing blood. It is scary how dangerous this is!!
- Rosemount, MN, USA
In 2017 the timing belt failed with less than 100,000 miles on the vehicle. Timing belt replacement was over 2000 dollars. 2018 the check engine light came on india sting an issue with the caytalic converter. Have not repaired but vehicle will dye while driving. It quit working on interstate and I had to coast across five lanes to shoulder, where I was able to restart vehicle. This also happened on 2 lane highway. 2020 airbag light came on, stayed on for a few days and went out. Hit bump in road airbag light returns.
- Prattville, AL, USA
On 3 occasions, while the car was driven, the car stopped without warning. On all three occasion, the car will not start. The first time this occurred, I took the car to the dealership, carl black roswell. They replaced the starter and replaced all the fuel injector. 2-3 days after the car was picked up, the car stopped again while my wife was driving our kids to school and the car wouldn't start. The car was towed to the dealership again. This time, they said they replaced the fuse block. A few days after I picked up the car from the dealership, the car stopped again while it was driven and the car wouldn't start after it stopped. The car again was towed to the same dealer. They then said they fixed the ground wire. They said they could not guarantee me that the issue will not re-occur. I was concerned for the safety of my wife and kids since my wife uses the car to drop off and pick up my kids to/from school. I contacted GM (through email to the CEO, mary). GM reached out to me and their claims department contacted the dealership. GM indicated that they had approved all the 3 repairs (including the 2 repairs that did not fix the issue) and asked me that there was nothing else they could do. I asked for a guarantee the issue will not re-occur and GM said they could not guarantee me that the issue will not reoccur. I then reached out to GM's CEO via email again and asked for a guarantee or replacement of the car with a certified used Buick Enclave or new Buick Enclave. Its been over a week and I have received no response. I have been renting a car for my wife to take the kids to school for almost a month and it has cost me about $800 to date and I am still renting the car. The Buick Enclave is still at the dealership at the current time. The dates the 3 incidences occurred(I.e. car stopped):2/11/2019, 2/22/2019 & 3/18/2019. I attached invoices for 1st two incidences.
- Atlanta, GA, USA
My car make model VIN number is not included in the service airbag recall but I am experiencing service air bag issue. I only have 37,677 miles on the car! in addition, I just needed a new ac compressor and compressor condenser hose.
- Chicago, IL, USA
The fuel mileage reader is not working properly...sometimes when I get gas it registers more mileage than it should....such as it may be on empty and the amount of fuel that I put in it should register that I would get 115 miles off it....but it will register that I should get 150 miles. Sometimes it registers right and I can drive only 10 miles and the number of miles that I can travel will drop by 28 miles or more. It changes as I drive but doesn't show the proper mileage left as be appropriate. Also my heat is only coming out the vents in the rear and the top side dash vents and the bottom driver side floor vent. The front dash vents have no heat and the bottom floor passenger vent is blowing cool air. The heat problem is when driving and siting. The mileage reader is occurring when driving and after refilling and sometimes while sitting with the car running.
- Warsaw, NC, USA
(1) driver door bounces back and closes after open it and when you think it is secure and able to exit vehicle (even if done carefully, slowly and deliberately)--finger caught in door and now permanently bent and damaged; (2) back hatch slams down with no warning--closed on me and my 4-year old son while we were standing under it changing his clothes; and (3) fuel tank will not allow gas to pump (spent up to 10 minutes trying to pump gas and got not even 1 gallon (video available). Husband fixed hatch. All were reported to local dealer in person and excuses only thing given; did not offer to look into anything further unless I paid regular charges and wanted to show me "tricks" they use for pumping gas because it happens to person helping me at dealer with his Buick also. Reported to GM corporate via website and nothing done (closed my file as "unsatisfied"). this was all before recall on hatch was issued (which Buick still has not figured out a fix for it). Letter sent to GMC legal department with no response. Too many safety issues with this car. Cannot be trusted, especially after you tell the manufacturer of problems and they do nothing. They owe for the hatch fix and also for personal injuries. They should be forced to buy this car back since they cannot warn of design defects and put their customers at risk.
- Dallas, TX, USA
- Bowie, MD, USA