10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
43,174 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #16

Nov 242021

Enclave

  • miles
I bought the vehicle in December 2020 from a dealership in Mason, Ohio named Borcherding Buick GMC. I asked, specifically to make sure the vehicle did not have any issues, especially transmission issues and for this to be researched, as well. I was not made aware of Bulletin No.: 18-NA-358, which affected Buick Enclave models from 2014-2017. I purchased the vehicle and sent a wire transfer for the purchase price to the dealership through my bank, USAA. We began experiencing transmission slips about a year into the ownership, and I had my mechanic look into the issue. He had just replaced the transmission on my wife-??s 2011 Dodge Grand Caravan previously when it experienced a catastrophic failure and had to be replaced. This is the reason I asked to make sure the transmission on the 2014 Buick Enclave was working correctly and properly and there were no known issues. The mileage of the vehicle was under 60,000 miles at the time of purchase, so this should not have been an issue for the vehicle at all and the previous owner was, apparently, an elderly woman who had the vehicle serviced at the shop, but I cannot confirm this. The point being, there was a known issue with this vehicle that was not disclosed to me that General Motors was aware of and could have led to me not purchasing the vehicle. We needed an SUV to drive my wife and daughter(s) to and from volleyball tournaments and something that we did not have to worry about. The result is a replacement transmission paid for by me out of pocket by a GM dealership. GM refuses to acknowledge their faulty transmission. The rebuilt transmission is experiencing the same issues the old one was and GM wants me to take it in and have it -??looked at-??. The transmission is faulty! They know this and they refuse to reimburse my costs and refuse to acknowledge the dangers this transmission imposes to drivers and our families! Please investigate this transmission and their engineering.

- Batavia, OH, USA

problem #15

Jan 182024

Enclave

  • 110,000 miles
The contact owns a 2014 Buick Enclave. The contact stated that the ignition switch was previously replaced. Additionally, the message "Check Stability System" was displayed. The vehicle was taken to the dealer, where the fuse box and engine struts were replaced; however, the failure persisted. The vehicle was not repaired. The contact also received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

- Modesto, CA, USA

problem #14

Dec 132023

Enclave

  • miles
My Vehicle stalls for no reason. The engine power is redused, stabilitrack, and traction control lights come on. The vehicle stalls in the middle of traffic. The brake and steertng wheel don't work when the engine stalls. The seatbelt and airbag light comes on. I went to get that repaired and the dealer told me that the repair time period had expired.

- Mission, TX, USA

problem #13

Dec 092023

Enclave

  • miles
Engine reduced, traction control, and stabilitytrak lights came on 11/3/2023. Car died on me while I was sitting in traffic. Took car to Firestone on 11/9. They stated car needed oil change and tune up. On 11/17/2023 while in the line at a drive through lights came on again and car died in drive thru. Car was towed back to Firestone. Firestone said it was pulling codes they didn't know and the car needed to go a Buick dealer. Towed car to Bob Brown Buick on 11/24/2023 Bob brown said car just needed a battery. After one hour the car lights popped on again and car died in the middle of the street. Towed car back to Bob brown another diagnosis was completed and was told I needed a catalyst converter. Towed car to Midas and paid another diagnosis. Midas fixed 3 gaskets and sensors. Car died again driving down the street going 35mph almost causing an accident. This electrical problem is very dangerous and unsafe.

- Des Moines, IA, USA

problem #12

Jul 262023

Enclave

  • miles
Alternator produce too much electricity. Energy travels through Power cable. There is a 200 amp fuse attached to power cable. 200 amp fuse did not function. Sending too much energy two air compressor burning up air compressor. Melting also of power cable. Spitzer Buick of Findlay Ohio told me I was lucky I brought it in when I did "potential fire". Power cable is made in China according to the tag that's attached to the power cable.

- Carey, OH, USA

problem #11

Oct 062021

Enclave

  • miles
Loud engine rattling noise on startup of 3.6L v6 then check engine light came on. Carl Black GM Buick dealer replaced valve actuator solenoid, but engine still making the rattling noise on startup. Danger of timing chain and valve phasers not synchronizing causing valve interference with pistons and engine damage and failure in high speed traffic on Atlanta GA freeways and 2 lane side roads.

- Woodstock, GA, USA

problem #10

Dec 012016

Enclave

  • 45,000 miles
In 2016, and again in 2020 after the dealer first fixed the issue, while driving at high speeds, on highways, also in the rain, again at a stop light, the vehicle suddenly decelerated, causing the potential for a very serious accident. The warnings then displayed on the dash included reduced engine power, service stabilitrak, service traction control, and traction control off. The vehicle only then drove at slow speeds, sputtered and jerked, and felt like it might stall. When able to pull over, at times turning off the car reversed the problem. Sometimes the check engine light was on, sometimes it wasn't. sometimes it would drive fine and then out of nowhere, it would happen again. In 2016, the dealership had a difficult time finding the issue. After several days of driving it, they identified the problem as a fuse box issue and replaced the fuse box. This seemed to fix the issue until it happened again in 2020 while driving. On a road trip, it happened while on a highway, again at a red light, and while on a highway again. Each time, we pulled over, turned the car off for a while. One time in particular, the issue didn't go away after turning the car back on.

- Oaklyn, NJ, USA

problem #9

May 292020

Enclave 6-cyl

  • 80,000 miles
Makes a bad rattling noise at first start up. Probably the timing chain.

- Borger, TX, USA

problem #8

Apr 082020

Enclave

  • 46,000 miles
The contact owns a 2014 Buick Enclave. The contact stated that while driving at 25 mph with the accelerator pedal depressed, the vehicle jerked without warning. The vehicle was taken to an independent mechanic who diagnosed the vehicle and informed the contact that the motor mounts were fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that no recalls were present for the failure. The failure mileage was approximately 46,000.

- Batonruge, LA, USA

problem #7

Dec 192019

Enclave

  • 57,629 miles
The contact owns a 2014 Buick Enclave. While driving approximately 15 mph, the engine started to lose power. In addition, an unknown warning indicator illuminated with a message stating that the vehicle should not be driven. The contact drove home and had the vehicle towed to johnson Cadillac (located at 1122 walton way, augusta, ga 30901, 706-955-7066). The dealer diagnosed that the switch circuit regarding the ignition had failed and the under hood fuse was locked. The vehicle was repaired. The manufacturer was made aware of the failure and provided a case number. The failure mileage was 57,629.

- Augusta, GA, USA

problem #6

May 282019

Enclave

  • 115,000 miles
About a year ago, our 2014 Buick Enclave AWD, began shuddering while driving and lagging when trying to accelerate. 4 months ago, the vehicle's check engine light came on while I was on the freeway. It also displayed the "traction control off" 'stability control off" and "engine power reduced" signs on the dashboard. My vehicle went from 75 mph to 25 in a matter of seconds.. while I was on the freeway with my two children in the car! I was able to pull off to the side of the road, turn the car completely off and turn it back on again. This seemed to reboot the computer, but the check engine light remained on for several days. 4 months later, this has now happened about 16 additional times, 3 while on the freeway! we've replaced the throttle body, throttle body gasket, mass air full sensor, pvc valve and the power train module relay. We are continuing to have problems!! the most recent, this morning while taking my children to school. This on top of having to have the A/C evaporator replaced at least once/ year since we bought this vehicle brand new off the lot! I'm a little tired of putting my children's lives as well as my own in danger every time I take them and pick them up from school!

- Antioch, CA, USA

problem #5

Mar 012019

Enclave

  • 55,000 miles
The contact owns a 2014 Buick Enclave. While driving 35 mph, the vehicle lost power, but was able to restart. The vehicle was taken to dick wickstrom Chevrolet (555 E irving park rd, roselle, il 60172, (331) 642-7659) where it was currently waiting to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 55,000.

- Roselle, IL, USA

problem #4

Dec 082018

Enclave

  • 95,000 miles
The contact owns a 2014 Buick Enclave. While driving 60 mph, the vehicle stalled and the check engine indicator illuminated. The contact had to pull the vehicle over to the shoulder of the interstate. The contact stated that the failure occurred at any given time. The vehicle was towed to an independent mechanic where it was diagnosed that there was terminal tension and corrosion on the fuse block. The vehicle was repaired. The dealer was not contacted. The manufacturer was made aware of the failure and did not assist. The failure mileage was 95,000.

- Woodstock, GA, USA

problem #3

Jun 122017

Enclave

  • 55,000 miles
I have a P0420 code on my 2014 Buick Enclave for about a year now. Almost everything related to engine performance was replaced because no one could believe that the catalytic converter went bad - even at the dealership - on a 4 year old car where the aftermarket catalytic converter has a 5 year warranty. I spent over $2,000 so far replacing one thing after another at the dealership's advice because they did not even know the reason for the fault. Now I know it is the catalytic converter because the exhaust started smelling bad whenever the car is running. GM/Buick should investigate why its catalytic converters are failing and fork the bill on fixing it.

- Noblesville, IN, USA

problem #2

Mar 092017

Enclave 6-cyl

  • 31,265 miles
The contact owns a 2014 Buick Enclave. The contact stated that when driving the vehicle in the rain, there would be smoke coming from underneath the hood. The contact took the vehicle to the dealer where it was not diagnosed or repaired. The failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 31,265. Updated 10/25/17 the consumer stated as of 10/11/2017 the failure persisted. Updated 11/1/2017

- Detroit, MI, USA

problem #1

Jul 172014

Enclave

  • 888 miles
The contact owns a 2014 Buick Enclave. The contact stated that while driving at approximately 35 mph, there was an abnormal noise coming from the front of the vehicle. The vehicle's pressure increased and caused the contact's ears to hurt. The contact noticed a burning odor coming from the vehicle. The failure occurred on two occasions. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 888.

- Millstone, KY, USA