10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 14 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
There are a couple of issues causing our concerns about the car. 1. Alternator - The alternator was reported went bad after only 4 years of usage, the dealer refused to pay the fixing cost for this. Due to the failure of the alternator, the car lost all the power in the middle of the road with our entire family in the car during the night, very dangerous. The car suddenly stopped at the road with 50MPH speed limit. 2. Engine and Catalytic converter pipe - The engine light is on due to abnormal feeling of the engine power, the dealer could not fix the issue in weeks and no rental car provided and we were asked to drive the car home and waiting for order status of the parts. 3. Exhaust system failure - The dealer mentioned the welding of the connection is bad ( still under warranty ) but refused to fix it but ask the customer to pay for the replacement and labor.
- Hockessin, DE, USA
The passenger side seat air bag exploded and burned my daughter-??s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday. The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn-??t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else-??s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn-??t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.
- Denver City, TX, USA
On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver-??s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver-??s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.
- Abbeville, GA, USA
After the vehicle is started, with the engine running, if a door is closed or opened/closed anything plugged into the aux outlet will short out and reset (I.e. radar detector will reboot as if power supply was interrupted) and/or if the factory installed dvd players are powered on, they will turn off. Does not qualify under the lemon law because GM has been investigating a similar issue since 01/24/2019 with no current resolution or path forward. GM advises dealers to attempt no repairs at this time and expect the consumer to "live" with a potential electrical short in the vehicle. GM pit5653 explains a portion of the issue, but not all. Pit5653 applies to (10) different GM manufactured vehicles.
- Amarillo, TX, USA
- Cypress, TX, USA