THE CONTACT OWNS A 2020 Buick Enclave C1. THE CONTACT STATED THAT HIS WIFE REVERSED OUT OF THE GARAGE HOWEVER HAD TO STRAIGHTEN THE WHEELS. THE CONTACT PLACED THE GEAR IN THE DRIVE AND WITHOUT WARNING, THE VEHICLE ACCELERATED FORWARD CRASHING INTO THE GARAGE DOOR. NO AIRBAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. A POLICE REPORT WAS MADE. THE CONTACTS WIFE SUSTAINED INJURIES TO HER BACK AND NECK (WHIPLASH). THE CONTACTS WIFE SUSTAINED A SEIZURE 3 ADDITIONAL TIMES ON THE WAY TO THE HOSPITAL WHICH SHE STAYED AT OVERNIGHT. THE VEHICLE WAS TOWED BY INSURANCE TO A COLLISION SHOP FOR REPAIRS TO THE FRONT-END BUMPER AND GRILL. NO DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

- Mattoon, IL, USA

Vehicle jerks at low speeds when accelerating. Brakes grind when applied at hard braking or regular braking.

- Bowie, MD, USA

Bought brand new 2020 Buick Enclave, with 4 miles on it, on 6/13/20. Started having transmission problems almost immediately. The car would jerk hard (hard shift) when pushing on the gas and also anytime it was placed in park. On 6/21/20 the check engine light came on and the vehicle would barely shift. Called local Buick - GM dealership to get repaired. Local shop restarted computer on 6/24/20 and said that it was good to go. Drove it less than 3 miles before service engine light came back on and jolting started again. On the drive back to the dealership the vehicle came to a hard jolting abrupt stop on the road. Vehicle would no longer start or shift. Had to leave vehicle in the middle of the road until dealership could come get it. On 6/26/20 dealership called to say that the vehicle was running good and ready to pick up. On 6/27/20 drove car about 15 minutes before the hard shift started happening again and the check engine light came back on. When attempting to shift into reverse, the vehicle hard jolted us backwards and then died. The vehicle would no longer start or shift gears. On 6/28/20 got the vehicle to start so drove the vehicle, as it was still hard shifting, back to the dealership and dropped it off. The dealership still has it as of today and has refused to give us any paperwork from our previous 2 attempts at getting it fixed however gave us falsified documentation stating that we only brought it in the shop 1 time, when it actually is the 3rd time to be taken in for the same problem to be fixed. GM has refused to replace this defective vehicle nor return our money paid for it.

- Garden City, KS, USA

I bought a 2020 Buick Enclave, (owned by GMC) with 6 miles on it, 1 week ago. Yesterday the check engine light came on and the car started jerking anytime the transmission switched gears. I called to try to get it in to a certified Buick dealership to be looked at and nowhere can get it in for 3-5 days and none of the dealerships will give a loaner car until the time of the vehicle appointment. I contacted Buick directly regarding this and they told me the same thing, that we can't get a safe driving vehicle, until the one we have can be looked at by a dealership and if we take it to an un-certified shop that it would not be covered. So now I am stuck with either driving an unsafe car 50 miles on the highway to work for the next few days or not being able to go to work. This is a brand new car driven straight out of the floor room! Buick is putting people's life at risk by insisting that we drive this unsafe vehicle on the highway until we can get it looked at! looks like a huge lawsuit in the making!!!!!

- Garden City, KS, USA