10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 31,571 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The engine oil cooler is leaking. The front driver axle shaft seal is leaking. The car is running too lean the check engine light is on. I replaced the air filter and clean fuel injectors and the car is sputtering and the check engine light is still on. The car sputters when stationary as well as moving.
- Dover, AR, USA
The contact owns a 2013 Buick Encore. The contact stated that the vehicle was experiencing electrical failures. One side of the vehicle was able to be heated through the vents while the other side was not able. The vehicle also jerked when the accelerator pedal was depressed. The vehicle was taken to an independent mechanic where the electrical failure was confirmed. The dealer and manufacturer were not contacted regarding the jerking and heating failure. The failure mileage was 108,000.
- Lithia Springs, GA, USA
Hesitation when accelerating to enter freeway or pass
- Washougal, WA, USA
In a line of traffic getting ready to make a left turn and without warning, the engine raced causing the car to accelerate and slam into the rear of another car causing over $5K worth of damage to the Encore. The air bags did not go off. The impact was so intense that the rear glove box opened tossing the contents out into the trunk.
- Columbus, OH, USA
Premium trim level has forward collision warning. On at least six occasions beginning November of last year (2013), the forward collision warning has come on with no vehicle in front for hundreds of feet and has disengaged the cruise control, essentially causing the vehicle to coast until the accelerator was manually depressed. Four incidents occurred while traveling on the New Jersey turnpike at 65 to 68 mph; one incident occurred on a local road at 45 mph; and one incident occurred on a local road traveling at 35 mph (police patrolled area, use cruise to not exceed speed limit). During each episode, road conditions were dry and calm (no debris flying in front of the camera to trigger the feature, nor windshield wiper in use). After the first two incidents, it was brought up verbally with service tech when vehicle was in for routine maintenance, and most recently last month when vehicle was checked for seat track safety recall. This complaint was not put on the service record either time. Both times I was told that something must have triggered the camera. Nothing went across my windshield to trigger this feature. Cruise control disengaging at highway speed is unsafe.
- Hamilton, NJ, USA
2013 Buick Encore. Consumer writes in regards to ABS and all wheel drive transmission system issues. The consumer stated the brakes would squeak, rub and grab. On thanksgiving day, while driving down his driveway, on snowy day, the ABS locked up and the vehicle went off the road into a plowed snow bank, in which the bumper was cracked. Also, as he wife was driving, the vehicle pulled to the right, as she braked. On two occasions, the AWD drive light illuminated on the dashboard.
- Eldred, PA, USA
- Raleigh, NC, USA