7.4
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 6,940 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Took car to dealer ship 5 times for squeeking wheels when applying brake, complained about braking not feeling correct/locking up and they only switched the tires around so I wouldn't hear it on my side, ,,really!! its still there now on the other side..I give up. I die I blame them.
- Olmsted Twp, OH, USA
My girlfriends 2014 Buick Encore with about 15,000 suddenly had the brake pedal go "spongy". twice at intersections while holding the brake pedal down it would suddenly drop about 1/2" lower. Also while sitting at a stop with the engine running it became possible to continually push on the brake pedal until it reached the floor. Her 2014 Encore has only about 5000 miles of in town driving with the rest of the mileage being highway. The local Buick dealer (bachrodt in rockford ill) noticed a small drop in the brake fluid level level, but dismissed this drop and the pedal change to "normal brake wear" and would do nothing to fix the problem. Upon taking it to the Buick dealer (anthony Buick) in gurnee ill for inspection, that dealer found a "leaking master brake cylinder" and replaced it under warranty. Had I not "forced the issue" and taken the car 45miles away for a 2nd opinion, we would have been stuck with a car driving with a leaky master brake cylinder until it failed and caused an accident. It is also interesting to note that the replacement "part number" of the master brake cylinder has changed from when the car was new in November of 2014. A photo of the service record showing the brake cylinder is attached.
- Rockford, IL, USA
The contact owns a 2014 Buick Encore. The contact stated that the brake system failed. The brakes emitted a squeaking noise while reversing and driving. The vehicle was taken to the dealer several times for the failure. The dealer was unable to correct the failure. The manufacturer was notified. The VIN was not available. The approximate failure mileage was 200.
- La Grange Park, IL, USA
The vehicle was purchased new in November 2013. The vehicle has been serviced at a local dealership 6 times since the beginning of March for problems with the brakes. At slow speeds (between 1 and 25 mph) when the brake pedal is depressed or released a whistling, whirring, and grinding sound generates from the front of the vehicle. (the noise started 4 months after the purchase of the car.) the noise is so loud that is can be heard over a radio set at sound level 18 and disrupts conversation in the vehicle because of the ear piercing noise that is produced. A brake hose, the brake vacuum pump, and front pads and rotors were all replaced. The grinding sound has stopped but the whistling and whirring sound continues and now gets louder the more the brakes are used and the more time that is spent in city or stop and go traffic. Today, while stopped on an incline in traffic, the whistling and whirring sound started and the brake pedal started to move lower to the floor. As the whistling noise continued and became louder, the brake pedal became softer and moved closer to the floor and the car started to roll. Reapplication of the brake pedal resulted in the same response of the loud whistling noise and the car rolling forward. If the traffic light didn't change the car would have rolled into the vehicle in front of it.
- Adams , MA, USA
- Dallas, TX, USA