I had purchased a 2015 Buick Encore vehicle on March 03, 2020, that had a "not for sale" yellow sticker on the windshield. I had notice that the vehicle made a thumping sound under the hood on the driver side when riding on the highway. I took it to johnny londoff service dept., but was told that nothing was wrong with it. In addition, to noticing that the vehicle would roll backwards on the smallest of incline. As time went on the vehicle would roll back, then roll forward on leveled grounds when I would take my foot off of the brake pedal. I took the vehicle back to johnny londoff service dept., and again was told that nothing was wrong with the vehicle. I took it to telle tires and auto center and found that the suspension was worn out on the front and back of the vehicle, with struts and spark plugs needed. This vehicle rolls back when sitting at a traffic light, at, in line at a fast food drive through, and just everyday driving. Johnny londoff should have fixed the damages and/or repairs needed before selling me the vehicle. I would not recommend buying a vehicle or doing business with them.

- Hazelwood, MO, USA

My vehicle's AWD disabled while driving home from work approximately 5pm during a snowstorm (I was about 9 minutes away from my home after driving for approximately 25 minutes). I was driving up an incline when the AWD suddenly disabled, resulting in violent loss of control of my vehicle. I drove sideways up and then consequently down the hill and curvy road, veering into the opposite lane many times during the duration of my drive home. Luckily there was no oncoming traffic, I tried to stay in the center of the road until I reached flat road without inclines, dips and curves, when I was able to slide back into my lane. My vehicle was constantly pulling itself off the road and heading towards the guardrails. The AWD did not recover and I had no control over my vehicle. I just barely managed to get the vehicle up the last incline and into my street/driveway. The next morning, the AWD was restored. This is the second time that my AWD disabled. The first time it disabled was earlier that year, approximately January-February 2016, during a snowstorm on my morning commute up the same road. During this first time, I had only been driving approximately 6 minutes when the AWD disabled. I slid sideways up the incline but managed to keep the car in my lane, although it was sliding frequently..eventually I reached a flat stretch of road when the AWD restored itself approximately within 15 minutes. Both driving experiences when the AWD disabled were incredibly frightening. I simply thought it was a fluke the first time it happened. I reported the second and most recent instance to my car dealership, who stated that there is no fix and no recall. I have an extended warranty on my vehicle. I have all-season tires which are more than sufficient and adequate to deal with winter weather driving.

- Camillus, NY, USA