The contact owns a 2016 Buick Encore. The contact stated that upon approaching the vehicle, she observed oil leaking from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil cooler pipe. The vehicle was not repaired. After investigating the failure, the contact related the failure to Service Update: 43210. The manufacturer was not notified of the failure. The failure mileage was 100,000. The VIN was not available.

- North Kansas City, MO, USA

The contact owns a 2016 Buick Encore. The contact stated while pulling out of the driveway, the vehicle made an abnormally loud sound and the engine seized. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed due to a failure with the oil pump. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be towed to the dealer for diagnostic testing. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer informed the contact that a portion of the cost of the repair would be covered. The vehicle was not repaired. The failure mileage was approximately 58,500.

- Wisconsin Rapids, WI, USA

The contact owns a 2016 Buick Encore. The contact stated while driving 65 mph, the vehicle inadvertently decelerated to 10 mph. The there was white smoke coming from the exhaust tip. The contact drove the vehicle to a service station and then had the vehicle towed to an independent mechanic for the vehicle to be diagnosed. The contact was informed that the turbo charger was defective and there was engine oil in the catalytic converter. The turbo charger and catalytic converter were replaced however, the failure recurred with the check engine warning light illuminated. The vehicle was taken to an unknown dealer to be diagnosed. The mechanic found a misfire on cylinder #3 and turbo charger as well as catalytic converter were full of oil. Additionally, there was not enough compression on the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was informed of the failure. The approximate failure was 80,000.

- Wheelersburg, OH, USA