10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
6,726 miles

About These NHTSA Complaints:

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problem #6

Jun 132022

Encore

  • 15,000 miles
The contact owns a 2018 Buick Encore. The contact stated while driving 35 mph, she depressed the brake pedal but it failed to stop the vehicle, causing her to rear-end a truck. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not sustain any injuries nor sought medical attention. A police report was filed. The contact was able to continue driving to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to a collision center and had the front bumper repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 15,000.

- Fostoria, OH, USA

problem #5

Aug 022021

Encore

  • miles
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.

- Rotunda West, FL, USA

problem #4

Aug 022021

Encore

  • miles
Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.

- Rotunda West, FL, USA

problem #3

Oct 072019

Encore

  • 14,367 miles
This took place on private property in the parking lot of a commercial building. The vehicle was in motion going forward. It was decelerating head-in into a parking spot. The braking action was engaged. The vehicle had slowed to about 5 mph. My right foot was on the brake pedal and the braking was engaged. I then heard the sound of the engine revving at a very high rate. There was a high whining sound. I lost braking as my right foot depressed the pedal all the way to the floor. The car suddenly accelerated forward at an increased speed. It jumped the sidewalk curb, crossed the concrete sidewalk, and slammed into a cinder block wall column on the side of a building. The vehicle felt like it experienced sudden unintended acceleration.

- Gilbert, AZ, USA

problem #2

Nov 052019

Encore

  • miles
When it rains most if the time the vehicle onstar sets off alerts for my antilock brakes and stability to be checked. Dealer said it is normal and not concerning but checked at the 1 year inspection for me. Npf. A month later a rainy day, alerts, and the vehicle wouldn't start. All the lights came on, 'press brake to start' appeared but pressing break did not start it. After an hour of trying various 'tricks' it started with the remote starter. A week later same thing. Rain, alerts, and no start. This time 2 hours of trying various tricks- (emergency break on off/ park pushed all the way up, wheels forward, remote start attempts, onstar diagnostics etc) I had to have it towed. The mechanic from aaa tried and nothing, we towed an hour back to dealership and he tried once more, nothing. Next morning the dealership reported npf. I am picking it up tomorrow but expect to report this happening again soon.

- West Seneca, NY, USA

problem #1

Aug 292019

Encore

  • 10,989 miles
I have complin to my dealer about my car excelerating when I hit the brakes. They said they can find a problem, well it happen again on August 29 2019 an it cause a accident I was driving on a 6 lane roadway around 330 in the afternoon I was in cruise control at 45 mph an when I went to stop the car accellerated. I was not able to avoid the car in front of

- Lake Worth, FL, USA