10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 2,404 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
At approximately 1130am, pulling into parking space in a parking lot at very low speed, 50% of vehicle was in the parking space, when suddenly the car accelerated forward. This resulted in my vehicle jumping over a safety curb and crashing into a building resulting in damage to my vehicle.
- Monroe Township, NJ, USA
When I pulled into a parking space at docs office, my car suddenly lurched forward very fast, over the curb and into rocks. I had foot on brake and put in reverse, only to have it reverse very fast and hit a parked car! I was shocked! It had a mind of its own! This has never happened before. I do recall that sometimes when I back out of garage at home, I keep foot on brake and it seems like it wants to -??go-??. I read on a website that another Encore had very similar incident as mine. My son found online -??Transmission slipping-?? problems with Buicks. I am so thankful no one was walking in the parking lot at the time it happened. Problem has not been reproduced.. police officer didn-??t know if there was any recalls for this either. I put a claim in with State Farm and they recommended an auto shop to go to, a few blocks from my condo. I went today (Carstar auto) and they looked at damage. They are trying to order parts for it. He said I can drive it, but honestly, I am afraid this will happen again. I have to go to work, so I-??m hoping this doesn-??t happen again. I don-??t know what to do. The only warning I had on dashboard was to replace the battery in my key fob. I went to O-??Reilly-??s Auto Store and bought battery and My friends adult son replaced it for me. Most damage is to rear. Some in front underneath I can-??t see. Man at Carstar auto saw it.
- Rochester Hills , MI, USA
Oct 9th - I was coming home from work on October 9th after working a 12-hour shift. It was dark. I was going South on happy valley. I pulled up to a four-way stop on happy valley and victory road. I started to pull into the intersection. A girl traveling East to West didn't stop at her stop sign. When I got in the middle of the intersection, she hit me. The speed limit was 45 mph coming from her direction, but I do not know how fast she was traveling. She hit my car and it spun my car. I remember hitting my head 2 times on the side window and my body twice against the door. My airbags didn't deploy. My car faced the airport when it came to a stop and was facing West.
- Nampa, ID, USA
Hacker its being able to change stereo and penetrate into the unit and manipulate car settings as he's please. Dangerous while I am driving.
- San Jose, CA, USA
My hood popped open while driving on highway. The car notified me while I was driving. I have dash cam and pictures. I pulled over and closed hood. This is a brand new vehicle. Aside from my main concern above, my apply car play has trouble working with the vehicle system. This happened many times in the last month. The vehicle notified me I was low on fuel several times when I had almost a full tank. It happened when I started the engine in the last week.
- San Francisco, CA, USA
Since the vehicle was purchased new, a 2019 Encore sport touring, have had issues with the stereo volume and it doesn't matter if the vehicle is moving or stationary.. when switching from fm to xm there is a huge difference in audio volume. The volume while listening to xm is what you would consider as normal however when switching to fm the volume is only 1/2 (without adjusting/modifying volume level) of what it was and now requires almost 3/4 volume adjustment and sounds muted and still cannot acheive same sound quality. Have discussed this with dealer and they state they contacted GM. The answer was an unacceptable "this is normal" operation. Have listened to other stereos in other car's (including Buick) with am/fm and xm and they do not suffer from this same issue. Would like this issue to be solved.
- Spokane, WA, USA
- Indianapolis, IN, USA