The contact owns a 2011 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, the vehicle made rattling noises and was shaking. The vehicle was taken to the dealer where it was diagnosed that the struts needed to be replaced; however, the replacement part was no longer being manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000.

- Jacksonville, FL, USA

The contact owns a 2011 Buick Lacrosse. The contact stated that while his daughter was driving at 45 MPH with her 10-month-old child in a rear-facing car seat located in the rear driver seat, the rear driver's side toe link detached and she lost control of the vehicle. The vehicle drove off the road and crashed into a ditch. The air bags failed to deploy. The contact's daughter was able to exit the vehicle on her own. The contact's daughter sustained a forehead ache but did not seek medical assistance. The contact's grandchild did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot. The dealer was not notified of the failure. The contact became aware of the recall for NHTSA Campaign Number: 20V764000 (SUSPENSION) and contacted the manufacturer. The manufacturer advised the contact to take the vehicle to the dealer for recall repair but he would be responsible for the repair of collateral damages. The vehicle was not diagnosed or repaired. The failure mileage was approximately 173,671.

- Lake Village, IN, USA

Car been smelling like gas for awhile engine light pop on and off. My car will not start I have replace the fuel pump car still won-??t get gas. Replaced battery numerous of times battery keep won-??t stay charge. I have a recall on my car I believe the suspension is under recall as well. I also had to replace my windshield wiper motor a few times slapped against my windshield and cracked windshield.

- Toledo , OH, USA

The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- St. Petersburg, FL, USA

The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Detroit, MI, USA

The contact owns a 2011 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.

- Lunenburg, MA, USA

The contact owns a 2011 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Youngstown, OH, USA

The contact owns a 2011 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

- Rantoul, IL, USA

The contact owns a 2011 Buick LaCrosse. The contact received notification of NHTSA campaign number 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool confirms parts not available.

- Cincinnatti, OH, USA

The contact owns a 2011 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Oshkosh, WI, USA

The contact owns a 2011 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Berlin, WI, USA

THE CONTACT OWNS A 2011 Buick LaCrosse. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

- Monroe, NY, USA

THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. Moses Cadillac Buick Gmc Truck, Inc (1406 Washington St E, Charleston, WV 25301) WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

- Charleston, WV, USA

The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (suspension) however, the part to do the recall repair was unavailable. The contact called granite run Buick GMC, Inc. (1056 E baltimore pike, media, pa 19063, (610) 566-1991) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Philadelphia, PA, USA

Recall notice mailed to me dated January 2021. GM recall #: N202308930. Rear suspension of toe links and adjuster fasteners require replacing in order to control the car. The GM recall center correspondence was dated December 10, 2020. I have contacted the status of this recall on 3/17/21, 4/2/21, and 4/29/21 with the same finding: Incomplete remedy not yet available. I hope that you can help my Buick dealer to receive necessary parts as soon as possible to avoid the risk of an accident.

- Manchester, NJ, USA

The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (suspension). The contact stated that reichard Buick GMC (161 salem ave, dayton, oh 45406, (937) 356-3738) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The part was not available for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Dayton, OH, USA

The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (suspension) however, the part to do the recall repair was unavailable. The local dealer twin Buick GMC located at 960 morse rd, columbus, oh 43229 was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Columbus, OH, USA

Suspension needs service, warning came

- Atlanta, GA, USA

When in motion A/C doesn't really work, it rarely cools off and doesn't work when car is stopped. Defroster fogs up windows to where you can't see and can cause an accident. A/C blows out hot air but it's charged.

- Palmetto, FL, USA

The contact owns a 2011 Buick Lacrosse. While driving various speeds or applying the brakes, the contact heard a loud thumping noise coming from the rear of the vehicle. There were no warning indicators illuminated. The dealer replaced both rear brakes, struts, and shocks; however, the failure recurred. The failure mileage was 90,000.

- Alamo, TN, USA