10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
25,575 miles

About These NHTSA Complaints:

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problem #4

Sep 252022

LaCrosse 6-cyl

  • miles
I am the Fire Marshal in Ashtabula Ohio. Fire occurred in the driver's seat cushion. The origin of the fire was determined to be below the seat covering in the area of the springs and foam padding. the only competent ignition sources in the area are a computer module, power seat motors and seat heater coil. The computer module was eliminated during the investigation leaving only the heater and position motors as competent ignition sources. A review of repair records indicates the owner report power seat issues to the dealer in June 2021 that went unresolved. The dealer records indicate they were unable to replicate the failure. The fire self-extinguished upon consumption of all available oxygen; however, the smoke damage has resulted in complete destruction of interior. As a Certified Fire Investigator, I feel obligated to report a potential problem involving ignition of passenger vehicles. [XXX] Ashtabula Fire Department INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Ashtabula, OH, USA

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problem #3

Oct 012018

LaCrosse

  • 100,000 miles
My vehicle is stalling and takes a long time to crank after re-fueling. I took the vehicle to a local dealership and they are suggesting that the purge valve selonoid needs to be replaced, how may other complaints have been reported? please advise if there will be any action taken regarding this. As soon as possible.

- Rainbow City, AL, USA

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problem #2

Apr 012012

LaCrosse 4-cyl

  • 0 miles
Headrests are angled too dramatically and impair visibility, driver comfort and also seem to be a safety risk. The angle is not adjustable, and the discomfort provided renders them unusable, forcing the driver to lean forward perpetually. They are not removable, and can only go up/down, which actually makes it even more uncomfortable.

- Denver, CO, USA

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problem #1

Oct 162012

LaCrosse 4-cyl

  • 2,300 miles
Head rest is angled too far forward - there is no way to adjust the angle (only up and down height). This creates neck pain, back pain, etc. There is no way to adjust where my head is not forced into my chin if I fully rest my shoulders on the seat. I fear a severe neck injury if ever in a crash in this vehicle.

- Highlands Ranch, CO, USA

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