2013 Buick Lacrosse. Consumer writes in regards to partial/complete blackout of monitor (nav screen) including rear view camera when backing up. The consumer stated when he backed out of the garage, the navigation screen and dashboard lights would go dark, for 25 seconds. Which included the rear view camera which became totally useless for the initial 25 seconds of backing down the driveway. The same blackout of the monitor/dashboard happened when he drove forward out of a covered parking garage. The dealer everything was performing as designed. Jb according to the invoice, when the consumer shifted from reverse to drive, the vehicle shut off and would not go into gear as though the transmission was disconnected. All the gear lights illuminated. After the vehicle shut off, the vehicle rolled backwards while in drive. The key was stuck in the ignition for about 15 minutes, before the consumer was able to remove it. Updated 12/14/16.

- New Port Richey, FL, USA

2013 Buick Lacrosse. Consumer writes in regards to vehicle rear view camera problems. The consumer stated when the vehicle was put in reverse, the image on the Navigator screen was supposed to show a yellow guideline to assist in orienting the vehicle when it was being backed up. The guidelines were a critical feature of the rear view camera. The vehicle was missing those guidelines. The consumer contacted the local and national GM representatives and they refused to correct the safety problem. A fully functional rear view camera is a safety necessity with the vehicle, since it has a very small narrow back window. Compounding the problem was the unreliability of the navigation screen. The consumer had to take the vehicle to the dealer to have the navigation system fixed to function properly. When the navigation system went blank, the rear view camera did not work.

- Alexandria, VA, USA