Inside we went to discuss terms. Salesman " this vehicle is a cbg/cpo, 2 warranties, it's like buying a new car!" he insisted you won't be able to find a Lacrosse touring, and with these warranties we guarantee this vehicle.one owner, no accidents. Finance manager wasn't professional! my car wasn't detailed, & had some minor chip's! salesman said, bring it back. Sunday 3/19/2017, I'm reading over my contract only to find out 1st payment due next day. Then go look over the car like salesman said to see what needs to be done. Paint chipped on door, paint badly chipped on bumper, clear coat issue's, front windshield entire top bubbling, looks like a manufacturer defect, console peeling, windshield wipers need to be replaced, mold on top of window frames. It took (4) appointments/trips to get my vehicle in for 1st service! 4th trip success. They had said vehicle for a month! when I received my car back it had more damage than when I left it! now "front driver's seat bottom is torn, repairs not finished! must order seat cover and again to complete repairs. Get my vehicle back again. They've had my car more than I @ 4th pymnt! bottom front of grill broken, sagging paint in front, sagging paint rear, over spray in door jam right passenger, replace "windshield wipers! total trips to dealership (8)! ovious the vehicle has been in a accident! whomever was driving it at the dealership hide it the dealership told me, "one owner car, no accidents! this vehicle has a new right headlight, I only recently found out it's had (19) services; in which (3) were front end alignments! body shop, said, new headlamp, broken grill, sagging paint, front and rear with over spray "not only bad repairs/painting" vehicle has been in a accident! the dealership said to me, this is a old car, what do you expect! when I purchased it new car with (3) warranties they were selling.

- Mission Viejo, CA, USA

Complete blackout of monitor (navigation screen) including rear view camera while while driving on city streets and highways and happened once during startup of vehicle. Sometimes before blackout vertical lines appear. Estimated time of blackout has lasted more than one minute and I have had to pull over until it appears. I have had passengers in the vehicle who have witnessed this occurrence. I have taken my vehicle maybe 2 or 3 times to the Buick dealership, the last time they replaced the full monitor, as they could not find what was causing the problem. The problem is still occurring and even worse because its happening more frequently. I am going to the Buick dealership tomorrow about this and a new problem with the seats not heating up, which was never a problem until the screen blanked out one night. I'm suspicious if this is related to whatever is causing the problem with the monitor. There may be some wiring/computer/technical glitch which need to be investigated. I hope the nhsa will investigate this issue, as I consider it a safety hazard. A response back would be appreciated.

- Cordova, TN, USA

Passenger sensing system appears to be too sensitive. Owners manual states that the system is designed to detect adult sized passengers. However a small purse (6lbs) is sufficient to activate the airbag light on the console and ring the chimes alerting the driver that the front passenger is not belted in. Tested with 8 Y/O daughter (43lbs) with same result. Dealer has examined the system and found it to be performing as designed. Buick customer service returned my phone call and stated that based on the malfunction and the verbiage in bulletin 12-09-41-002A this malfunction is okay and no further service is required. Important to note that my 2007 Yukon XL denali requires a weight of approximately 40 lbs to activate the seatbelt indicator and about 80lbs to turn on the airbag. Buick needs to be recalibrated.

- Langley Afb, VA, USA