10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 42,765 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Radio and dash components cut out and go black. Then when they come.back on a service battery message comes on the display but goes away withing a second or two. And the power steering will stop while all this is happening if turning
- Alma, MI, USA
Camshaft sensor fails repeatedly, after warranty replacement. This is causing the motor to die at different speed's and loss of vehicle control. The vehicle is unreliable and unstable. It is a liability to operate knowing any minute the csps can fail and render the vehicle useless.
- Beaumont, CA, USA
The contact owns a 2013 Buick Lacrosse. When the vehicle was stopped, it did not restart. The contact replaced the battery, but the failure recurred. There was no warning indicator illuminated. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 30,000.
- Cordova, TN, USA
Power drop, engine stop run as you go down the road at night, everything shut down it take fifteen minute to restart, the steering jerk and the did no work its was lock that was at 35 miles hour.took its in to see what was wrong its was diagnostic with BCM malfunction, low voltage of communication andeprom errors, multiple codes.on the highway and turning
- Four Oaks, NC, USA
Tamara recall-the car only has 67000 miles on it, and for some reason it is using oil. There is exhaust fumes/smoke coming out of the tail pipe. There have been occasions where it has not started. I took it to the dealership where I purchased it brand new off of the showroom floor in 2014, and they did a diagnostic on it; and inform me that they can find nothing wrong. Why all of the sudden is the oil pressure down so low and my warranty will be up at 70000 miles. I asked the technician to examine the drivetrain and other components covered under the warranty; but they refused. Also the screen on the satellite radio and clock fades out and comes back on. The dealership failed to provide a response to this as well. I need answers to determine the cause of the engine and electrical problems, but if the dealership where I purchased the vehicle cannot answer the questions; what is left to do to get it repaired properly" the car is stationery when the screen fades out and also the inside lights go out periodically as well as the headlights. What can be done" we need assistance. GM needs to know that this dealership is providing less than satisfactory service.
- Stoughton, WI, USA
The heads up display has been fading in and out since early 2014. It has been replaced twice as well as the dimming switch for it has been disconnected and it still fades out and then sometimes will fade back on or just pop back on. The car is now off warranty but I feel since it has been worked on numerous times since 2014, Buick should cover this problem. I called Buick last week and was given a case # but can't find it right now. I have the records if a case is started and so does Buick.
- Nampa, ID, USA
Service stabilitrack comes on and reduces engine power. Happened this morning driving on the freeway almost caused a huge wreck because I had nowhere to go and couldn't go the freeway speed.
- Reynoldsburg, OH, USA
While operating the vehicle when coming to a stop the vehicle will cut off suddenly without warning at random times. It seems to be after the car has been driven for more than about 15 minutes at a time. This can happen when stopping just for a moment in stop and go traffic, or when stopping for a traffic light. A light comes on in the car that says service battery charging system. This is very dangerous, and since it only happens occasionally, it has been difficult for my auto mechanic to diagnose the problem.
- Bluffton, SC, USA
The contact owns a 2013 Buick Lacrosse. While driving various speeds, the vehicle stalled and the battery and check engine warning indicators illuminated. In addition, the power steering failed. After the contact powered off the engine and restarted the vehicle, he was able to drive normally. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was not taken to a dealer. The manufacturer informed the contact that the recall had expired and did not offer further assistance. The approximate failure mileage was 43,111.
- London, KY, USA
Complete blackout of monitor (navigation screen) including rear view camera while while driving on city streets and highways and happened once during startup of vehicle. Sometimes before blackout vertical lines appear. Estimated time of blackout has lasted more than one minute and I have had to pull over until it appears. I have had passengers in the vehicle who have witnessed this occurrence. I have taken my vehicle maybe 2 or 3 times to the Buick dealership, the last time they replaced the full monitor, as they could not find what was causing the problem. The problem is still occurring and even worse because its happening more frequently. I am going to the Buick dealership tomorrow about this and a new problem with the seats not heating up, which was never a problem until the screen blanked out one night. I'm suspicious if this is related to whatever is causing the problem with the monitor. There may be some wiring/computer/technical glitch which need to be investigated. I hope the nhsa will investigate this issue, as I consider it a safety hazard. A response back would be appreciated.
- Cordova, TN, USA
The contact owns a 2013 Buick Lacrosse. While idling, the vehicle stalled and the battery warning indicator illuminated. The vehicle was able to restart on the first attempt, but the failure also recurred at various times while driving. The vehicle was not included in NHTSA campaign number: 13V173000 (electrical system). In addition, the contact noticed a burning odor and that the trunk temperature was very hot. The local dealer was not contacted or made aware of the failure. The manufacturer was contacted and informed the contact that there was no open recall on the vehicle. The failure mileage was approximately 80,000.
- Loyall, KY, USA
My vehicle stalls randomly at stops. It has happened several times since my initial report. I took the car to the dealership the first time it happened and they did not find anything. Fortunately this time when it happened, I was able to hook up a hand held computer to the car and got the code P1A6F which is for the generator control module. My problem is my VIN number was not under a recall with this exact problem for the same year and make vehicle campaign 13136.
- Windor Mill, MD, USA
The contact owns a 2013 Buick Lacrosse. While driving approximately 30 mph, the vehicle stalled without warning without warning. The contact stated that the vehicle felt as if it were shifting gears. The failure recurred frequently. In addition, while at a stop light, the vehicle turned off without warning. The vehicle was able to be restarted. The contact also stated that the battery failed three times. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact called the manufacturer who stated that the VIN was not included in recalls. The approximate failure mileage was 43,000.
- Smyrna, DE, USA
The contact owns a 2013 Buick Lacrosse. The contact stated that there was some sort of an internal electrical failure with the vehicle. The radio and the back up camera failed to function. The vehicle was taken to joe johnson Chevrolet (1375 S market St, troy, oh 45373, (937) 573-4252) for inspection, but provided no specific testing and diagnosis. The vehicle was also taken to an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 44,000. Updated 08/24/17
- Covington, OH, USA
Transmission shifts down by itself when driving or switches gears. Took to rick hendrix Buick in duluth, ga for service and they said nothing was wrong with it. Power shortly afterwards went out and I had to replace the entire power steering system. Also change car battery but it continues to gradually lose power and gives of a type of burning burning smell
- Norcross, GA, USA
Was at a stop light getting ready to pull off car lost all power including radio, was almost rear ended. I was on a city street. Also no matter what type of windshield wiper I have put on this car. They don't seem to keep the windshield clear.
- Baltimore, MD, USA
My car has recently had reduced battery power and strong burning smell in the back similar to the problems with recall 13V173000. However, my VIN was not part of the recall. The dealer said it was inspected and the part was determined to be fine, however, now it would seem as though my car should have been included, as it is now experiencing the same problems. I don't have tangible evidence because I didn't drive it long enough for the trunk to catch on fire.
- Hopedale, MA, USA
The power steering went out and the electrical no power 3 times since November 2016
- Austell, GA, USA
Purchased car a little over two years ago and in that time it has been in the shop for repairs numerous times. The problems that continues to occur is the check engine light comes on and the car cannot stay running. It loses power at stop lights, been pushed at gas stations and has even stopped running pulling onto the interstate. Taken it to the Buick dealership and each time they claim to have "fixed" it. This car was in the shop two weeks ago exactly and the check engine light is back on and the car continues to stop running (full tank of gas) for no reason. I do not have an additional car to drive, so when it is in the shop I have to rent one or borrow one, along with the costs to get this car "fixed" I am looking at about four thousand dollars since November 2015. The Buick dealership in twin falls, Idaho needs to figure out what is wrong with this car and get it fixed for good. This is not ok. Who spends this much money on a 2013 car, only to have repair bills and a car that is still not fixed! on a side note, weren't a large majority of 2013 Buick Lacrosse's recalled? if so, I have never been notified. Shame on you Buick for selling such a poor running and unsafe care and shame on rob green Buick in twin falls, Idaho for not fixing a problem after our car has been in your shop at least four times since November 2015 for the same problems that have been reported time and time again.
- Twin Falls, ID, USA
- Glenarden, MD, USA